Horological Meandering

Hi

Has anyone experienced a watch case come apart from the bezel? Basically the whole movement came out of the bezel/lugs.

This happened with my JD Grand Seconde whilst i was wearing it and it nearly fell off, the only support was the crown/winding stem which held the case intact.

I have sent it to an authorised repair centre so they can analyse it, would this fall under the category of manufacture defect?

any thoughts welcome

regards

JSC

 

I have to admit that this is the first time I've heard of this happening and I used to be the J*D moderator on PuristSPro.

Its not a monocoque case which would fit the description of your mishap better.

Which Grande seconde model...stainless steel or ceramic case.

Are you the original owner? any other service history?

Even if it falls under the category of manufacture defect, the J*D warrentee is usually only good for a year (like most maufactures).

The good news, by the sounds of it, that no damage occurred because nothing "hit the ground".  Hopefully the service center can give you an answer of why this happened.  If you would be kind enough, it would be great if you posted your service experience and followup here.  I am very interested to hear the explanation.

Best, MIke

Hi mkt33

thanks for your comments

i am the original owner and have had the watch just over 2 yrs so the warranty has most likely expired

the model i have is the ceramic version

i should get a response in 7 days, first hopefully to explain the issue of why the watch fell apart and secondly if they intend to repair regardless of warranty expiry. I will pass on any findings to this forum

I would have thought JD watches given their price,  would last longer than a few years

my initial feeling is that it could be something as simple as the glue holding the case to the bezel may have deteriorated, but im untrained in these matters

again, my concern is that should an accident occur, which is beyond my control, where the whole watch is broken then its completely irreplaceable as i have a numbered limited edition

regards

jsc

And thanks for the clarification that it was a ceramic model
Gav's post below reminded me of that situation...I think this is a (now) known problem with their ceramic execution in the GS case.

It is friction set.

I believe J*D will rectify this for you..they should at least.
Definately left me know

Mike

hi mkt33 and gav

thanks for the responses and link to information about the same issue which you experienced earlier

not sure what to expect since my watch is out of warranty by a few months

I will update with resolution hopefully by early next week

regards

jsc

Had the same happened to my ceramic grande secondes some time ago and I had bought in new for less than 6 months before it happened. Posted that here too.
home.watchprosite.com

Had to send it back to the manufacture to get it fixed. JD was able to get it fixed faster than I had expected. However they failed to give any explanation which I felt I deserved. Hope this helps.

Best,
Gavin

memory not as good as it used to be...it must be sleep deprivation due to 4 young kids at home.

glad they fixed your issue.

Hope you are still enjoying your GS ceramic

Best, Mike
This message has been edited by mkt33 on 2013-06-30 12:49:59

JD fixed it without charging me as it was still under warranty. And I am treasuring the watch even more so now/.

And I totally understand what the kids can do to you. ;-)

Best,
Gavin

Hi Gavin

Glad to hear JD fixed the problem, did they explain what they did to resolve and are you cautious that the same problem may arise again?

 

Im still waiting to hear back from my AD/repair centre

 

regads

 

jsc

And why it happened. I guess it is the design of the movement housing being held in the casing. And I also believe the ceramic case is also a factor so I do think that it may happen again.

Latest update on my broken JD grande seconde ceramic

 

Finally received response from JD via my local AD after nearly 3 months of waiting

Only response from JD is that I have to pay 1000 USD for essential/mandatory maintenance that would cover the issue of watch falling apart, plus they suggest to cough up another 1000 USD to service the crown and buckle. Which to me seems a bit unreasonable

No explanation or apology at all from them as to why it happened. Am being charged for services as if I have caused the problem and not because of an obvious manufacturing/design defect

Will send in my (expired) warranty in case they can show some good will

Gav, what number was your edition? mine is 88. How much did you get charged to fix this?

  

regards

Jo-Shun

imho the quotes provided by J*D are outrageous.

The complete service...ok I understand (expensive for a time only watch but you are stuck given the nature of the problem)

But the crown and buckle prices are out of norms...IIRC, the crown and buckle are plated stainless steel, not ceramic.  I've never had a service where the crown was replaced nor the buckle, especially for an automatic movement where the crown was hardly ever used...if there was damage to the keyless works, that should be explained to you.

Your AD should be your advocate.  I'd also be sending emails to your local J*D agent as well.

You should keep posting updates here, if you are asking for GAV you should try the PM function.

Best, Mike

 

And the Manufacture fixed it at no costs as mine was still under warranty. And I got it back after around 3 months. Went through my AD but they did not have the means to fix it so it went back to JD.
Hope this helps and keep us updated.

just a quick update

 

spoke to one of the customer service managers direct at J*D in Switzerland back in October and they agreed to do the repair free of charge only in conjunction with going ahead with "essential servicing" package

one strange thing is that they had no record of my purchase from AD in Singapore in 2011 when I tried to get them to fix the problem under warranty, but they said it had been purchased (I assume by AD) 3 yrs earlier in 2008

am hoping they will have it ready by Christmas!!

 

Jo-Shun

Hi

 

am pleased to report my JD Grande Seconde now fully repaired and returned

JD kindly offered to repair and also perform some basic servicing FOC

hopefully will last longer than 2 years!!

jsc

took forever but thankfully J*D stands behind its product to some degree.

Wear it with pride

Mike

..to read that all worked out fine, though a little slow, and with some effort...but glad it has worked out fine and hope you get many years of great service and joy from this absolutely beautiful watch

Enjoy it back on your wrist and wear it in best of health.