As we launch this new forum it is natural to celebrate the watches we have owned or currently enjoy ... and to wonder "What if they made ..." or ask "Why don't they make?" Certainly these are valid questions in the context of an enormous and mysterious ma...
He has a very strong vision what he wants and what he should be. For some of us, that is a good thing because it results in a very strong and original product. For others, the opposite. I have met several people who have felt offended. For sure, he is mor...
Mr. Journe looked at the proposal and decided no. The price of a sonnerie was not worth making something he didn't feel right about. Also, if you have another watchmaker service your watch, fail, and send it in to FPJ? The service cost is double. That's M...
He has his vision & he design watches for his satisfaction which eventually has a group of people who likes to pay & buy them... In a way it is exactly what Steve Jobs did with Apple. he might not be the most customer friendly, but to me his offer...
Under Steve Jobs, Apple still cared about customer satisfaction - which is why even when Jobs was still there, Apple paid a lot of attention to things like NPS, etc. The whole 'Jobs didn't care about the customer' line is a huge myth. As far back as the 8...
FPJ does the same by looking at 'what make sense' for himself & the people though most people don't know what they want... i read an interview of him about the dial design displaying multiple functions - he always places 'time' close to the 'crown' si...
His singular vision and 'obstinacy' in pursuing what is right for him rather than pandering to requests from all for 'individual' watches is what ensures his legacy and the strong DNA that runs across the range.