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F.P. Journe

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Hi Melvyn,

I wish I knew where the truth lay in all this. As you know, I like F.P.Journe time pieces and for years I have read all I could and asked questions of owners whenever the opportunity arose. My impression is that there were several specific problems with certain models that Journe worked hard to remedy. Sometimes this took a while, as with the Zodiac. And the factory communicated well with clients. The oxidized dials were from an early batch. There is a stabilization treatment available if required. If you have an early dial and it hasn't oxidized, then it is not going to now. [As an aside, I wonder if in 40 years these early dials will be as desirable as some patinated, chocolate, spiderwebbed Rolex or Omega dials.] Loose screws clearly indicate lack of attention to detail and quality control, but yours is the only anecdote I have heard on this point. How did the Factory respond and address this issue? Have you heard of this problem from other owners?

Pleasingly I have never heard a specific complaint about communication and I must say that my own Octa RdM is in for service (it's 8 years old and in need of one, but the bearings in the automatic rotor have also worn out, a recognised weakness in the original Cal. 1300 and improved in subsequent iterations) and the Factory has been superb in letting me know what was required, how long it would take, and how my watch was progressing through the service steps. Even to the point of giving me an expected return date 2 months in advance. This is far better than my 'black hole' experience of sending watches to JLC and Breguet.

In relation to Hororgasm's question, my impression is that the Tourbillon Souveraine movement is pretty well sorted, as is the Resonance, after a very long development period. There were very few changes required to the movement when it changed from the Cal. 1498 to the 1403, and there have been no changes to the 1403 in the last 7 years.

It is an impossibility to expect companies to provide specific data on service requirements. I have heard it estimated that the Journe service centre has a couple of hundred watches in service at any one time, and that would represent about 2% of watches delivered. Given routine service requirements after 3-5 years, that sounds like an acceptable number of watches to me.

I will report back on my specific service experiences with the RdM when it is complete.

Regards

Andrew

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