gengar
60
Apple isn't a good comparison.
Under Steve Jobs, Apple still cared about customer satisfaction - which is why even when Jobs was still there, Apple paid a lot of attention to things like NPS, etc. The whole 'Jobs didn't care about the customer' line is a huge myth. As far back as the 80's, Jobs is on record saying that both the customer perspective and technology perspective have to be taken into consideration, and it's a mistake not to start with the customer.
"Why don't you... ?" questions aimed at F.P. Journe
As we launch this new forum it is natural to celebrate the watches we have owned or currently enjoy ... and to wonder "What if they made ..." or ask "Why don't they make?" Certainly these are valid questions in the context of an enormous and mysterious ma...
I think you sum it up very well
He has a very strong vision what he wants and what he should be. For some of us, that is a good thing because it results in a very strong and original product. For others, the opposite. I have met several people who have felt offended. For sure, he is mor...
A serious buyer proposed a grand sonnerie with a garish custom colored dial
Mr. Journe looked at the proposal and decided no. The price of a sonnerie was not worth making something he didn't feel right about. Also, if you have another watchmaker service your watch, fail, and send it in to FPJ? The service cost is double. That's M...
IMHO i think this is what i like about FPJ
He has his vision & he design watches for his satisfaction which eventually has a group of people who likes to pay & buy them... In a way it is exactly what Steve Jobs did with Apple. he might not be the most customer friendly, but to me his offer...
Apple isn't a good comparison.
Under Steve Jobs, Apple still cared about customer satisfaction - which is why even when Jobs was still there, Apple paid a lot of attention to things like NPS, etc. The whole 'Jobs didn't care about the customer' line is a huge myth. As far back as the 8...
i agree in parts esp. on FPJ points...
FPJ does the same by looking at 'what make sense' for himself & the people though most people don't know what they want... i read an interview of him about the dial design displaying multiple functions - he always places 'time' close to the 'crown' si...
this is exactly what I was referring to in comparing him to S. Jobs - not Apple the business. I'm talking about the men, not the businesses.
It's their singular focus and vision.
Agreed
His singular vision and 'obstinacy' in pursuing what is right for him rather than pandering to requests from all for 'individual' watches is what ensures his legacy and the strong DNA that runs across the range.