Cartier

And noticed an unacceptable imperfection on the dial. Really surprised Cartier let this slip through QC and the various distribution chain! I am sure you have noticed the dial scratch to the bottom left of the 3 ...  

I’m sorry that this has happened to you. Good luck with getting the problem sorted.

Beautiful piece

I hope you enjoy a speedy resolution to this problem.

Like you said unacceptable

Yes very odd for a branch with as much as pedigree as Cartier, I would be surprised if such a flaw was discovered with a loupe let alone one that can be seen with the naked eye. I informed them that I am bringing the watch back, I will keep you updated on... 

Cartier handled this issue very well. I visited the boutique today and the staff where very surprised and apologetic. They took in the watch and asked for a few hours to communicate the resolution method as per Richemont. 2 hours later the ME regional dir... 

that these issues slip thru the quality control again. Since this is not the first time that there are issues with the Santos-Dumont XL models, please scroll down. George

An important Patek collector recently even reported an issue with the dial of a 5370P, which is a $242k watch... While the problem he had was frankly hard to explain, he was genuinely disappointed with Patek. (No word from him on how that ended up after P... 

You shocked, i feel it. Your picture show the error, i can see it clearly. Good that Cartier picked up the problem fast and apologized. I am curious how the error free watch wil look like.

As I described in a previous comnt about the reason of a Very bad CARTIER QC issue posted here, No surprise at all since this company has changed in recent years and focus mostly on the quick money over quality and innovation . Check out this post as anot...