AndrewD
[HoMe Moderator]
12829
I find it hard to know ...
I believe Jack had a couple of issues. One was with a sticking rotor on a 5817 Marine that required two visits to Breguet to rectify, and the other was with a 5707 Reveil du Tsar that got lost in the system but was found. Some was related to issues at the local Australian service centre. The repairs also took several months.
The difficulty is that one never knows how many dissatisfied customers there are. For every 100 watches serviced there may be one, or 50. Breguet, or any other company, are not going to tell us that! In my limited personal experience I don't expect to see a watch in anything under 3 months if it has to go back to the 'motherland'. If I do, it's a bonus. And I have had a JLC and Zenith that had to go back a second time to rectify problems caused by the first service. Breguet came through on this occasion, both at the local end and in Switzerland. Just another individuals experience.
Andrew
Available on the marketplace
Breguet service experience
Hi All, My La Tradition developed a problem where the hour and minute hands would intermittently be out of alignment. This occurred after the two-year warranty period expired, which is the story of my life! I procrastinated before putting it into service ...
Sorry to hear about the issue requiring service,
but quite encouraged to hear of the response from Breguet! It's looking wonderful, as always, Andrew. Glad you have it back. One day, we'll take a double wrist shot of La Traditions, I hope, or even a triple with Ed! Best, CaliforniaJed
Nice Story Andrew
good to hear Breguet looks after there people maybe the other brands in the swatch group can learn a big lesson on how to treat there customers glad you got your watch back in great health
Good to hear Andrew
I had a similar excellent experience with Chopard but unfortunately, my experience with Swatch after sales service was not as pleasant as yours. Great pics and enjoy your Trad.
WOW WOW
thank you for sharing such a wonderful story. It is glad to know how serious Breguet handles its customers with great professionalism.
Very glad to hear
Things worked out well. I only heard of bad service stories re: Breguet, so it is nice to hear something nice about them!
Bias?
Thanks for the note. To be honest, the negative reports we read on the internet were one of the several reasons I delayed getting the repair done. Perhaps Breguet have improved their service, perhaps we get to hear of the problem cases and forget about th...
Nice to hear about Breguet's service experience
Hi Andrew, Great to hear that you had such a positive experience with Breguet's service center. Thanks for sharing, I was getting nervous about ever having to send my own La Tradition in after hearing a few bad stories on the net. Hi Jed, Yes, would hope ...
Great photo, Ed ...
Still as photogenic as ever. And the La Tradition is keeping excellent time. No appreciable deviation of the minute hand after two weeks of continuous use. Andrew
glad to hear you're enjoying it again
With regards to the time frame: Would you be satisfied with 10 weeks of service time for a repair under warranty of a non-watch item? Probably not. For a luxury watch it's better than average of course. Returning the crown only is interesting. One can ima...
Minimum service time ...
Hi John, One day it would be interesting to discuss what the minimum service time required is. It is hard to know if watches sit around from months , are worked on for a few days and then returned to us. F.P.Journe recently pushed through my RdM so that i...
For those interested in the minutia:
I just checked back through documentation, and here are the time intervals: Day 0: Watch dropped off at local Melbourne Swatch Service Centre Day 9: Notified by local service centre of need for watch to go to Breguet, Switzerland Day 43 (6 weeks): Quote r...
Remembering Jack's problems....
... I really am very pleased to see that there is a strong difference from then to now!!!! Congrats!!! Tassos
I find it hard to know ...
I believe Jack had a couple of issues. One was with a sticking rotor on a 5817 Marine that required two visits to Breguet to rectify, and the other was with a 5707 Reveil du Tsar that got lost in the system but was found. Some was related to issues at the...
Beautiful watch and good to hear a successful service...
Time and time again, we seem to hear more bad stories than pleasant ones, it's great that you don't take the pleasant experiences for granted. Thank you for offering this objective viewpoint Andrew! Much appreciated!
Excellent, Andrew
Knowing how much you love your La Tradition, it is great to learn that Breguet is making a comeback in their after sales service, which will definitely give you more confidence to wear and enjoy your watch knowing that in case of any mishap, they will be ...