Breguet

mustu
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Bad Experience with Breguet (A must Read)

hello every one.I have had very very bad time dealing with breguet.

The watch was purchased from a breguet store and it was sold in a defective condition.The ref is 5157 in white gold.I cannot belive how a company can do this.The watch would not start after winding it or moving it in a circular motion.I have learnt that they only test the watch for 48 hours in each factory (where it is cased up and then where it is packed) so only 96 hours in total.

The store manager sold said that its ok if the balance wheel does not move the watch will still work,can you belive that.I wrote a letter to the CEO of swatch group and did inform via fax about the matter.At first it was taken very lightly.The brand manger gave me many stories about various customers but when I questioned him what I had to do with all this he had not answer.He had passed a few rude comments as well.This happend 3 weeks after purchasing the watch.I hardly wore the watch and that how I found out the fault.When I called the brand manager he once in a rude harsh tone told me that bring the watch back and take you money.I told him I ma not interested in the money but I only want a non defective watch.I have not spoken to any person that is so rude.The complete blame was on me.They are so commercial that I think belong to the bottom of the chain.If they say they make 15,000 ors so watches cant they make them right.

When in contact with breguet in switzerland they did hear my story.I was promised a test result on the watch atleast twice but they did not send any details to me, just shows that is company is a total rip off and is just a revived brand.Its a alsmost closed sown company that is try to come up buy swatch group pumping money in it.Breguet was great a long time ago now it looks like they are gold cased up swatches

Finally when the watch reached the store where it was purchased(middle east breguet store) the VP of finance in switzerland called me mentioned to me that the watch is faulty and needs to go to switzerland.When it reached switzerland I was informed in a few hours that the watch is defective.Then the brand manager called me and gave me the following options to repair the watch or the replace it with the same modle or any model priced higher and I have to pay the difference.I asked for my money back and then he said he would call me back and inform me.When he did he said he wants me to fax him a letter saying that I will not buy a breguet watch ever again and said that comes from the CEO Mr.Hayek.Well I would any ways never buy one any ways.Switzerland was to send me the test results of the defective watch but have not done so.They have played it very smart.


Also I was informed by the brand manager and the store manger that the movement in the 5157 is a Breguet movement but switzerland did confirm its a FP 71 base and also mentioned that some parts a not made in house but are only made for Breguet.

Money was never the issue here, but when you buy a high end watch you want a watch free of defects and prombles and you want to deal with people of a high calibre and not some cheap brand manager who passes rude remarks.

I have had 4 weeks of dealing with breguet finally they refunded my amount.

I  will never buy any swatch product ever again.Trust me its all roses when you buy it but the real thing come only when there is a problem and that was the worst I have ever dealt with.

There ego was still up there went I went to the store to hand over the bill for the watch.The worst brand I have ever come across.

Bad quality and the worst service possible.Insulting and make you feel low.


This message has been edited by PeterCDE on 2007-03-06 21:52:54