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8555
what victim?
Hi West,
Feeling let down when one buys an expensive timepiece and it has a problem is completely understandable. These are complicated, hand assembled devices and will always have a greater than 0% failure rate. That's why a warranty period exists. Going from there to, "It's defecitve, how can a company do this? I'm sending a letter to the CEO!" is a bit of a leap already, but somehow the communication devolved quite rapidly to where the customer was being insulted by the brand manager and asked by the CEO to sign a letter vowing to never buy a Breguet product again.
If I really thought a customer acting in good faith and without unreasonable expectations could generate that kind of response, I'd be turned off to Breguet and Swatch Group forever myself. We're only hearing one side of the story however, and I detect ample evidence in the story as reported that the customer created at least half of the situation he found himself in (imagine that). Does that mean that Breguet dealt with him in the most courteous, professional manner possible? Well, it doesn't sound like it, but what do I know? I've only heard half the story.
_john
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Bad Experience with Breguet (A must Read)
hello every one.I have had very very bad time dealing with breguet. The watch was purchased from a breguet store and it was sold in a defective condition.The ref is 5157 in white gold.I cannot belive how a company can do this.The watch would not start aft...
Umm...not sure what to say about this
You've made some sweeping generalizations about Breguet and even Swatch just from a single incident. I don't know the entire story here cause we haven't heard Breguet's side, but it seems as if you must have reallllllly pissed them off if Hayek even reque...
well here is more
Well fine I do understand that there can be a chance of products being defective.Want to hear more.The brand manager told be that watches are like cars and after you buy them you may need to bring them in for a service like car.That is totally crazy.I hav...
Relax... it is not that uncommon....
I'm sorry to hear that but I think it happens in the real world Having bad experience in watch shops is not that uncommon... I believe that it is mainly because: 1. The shop manager / sales don't know their stuffs 2. The shop manager / sales believe that ...
I once sent a very fine watch that ran perfectly to someone and by the time it got there
it would not run right. It was such a problem the company replaced it under warranty. I believe that shipping can be tough on some watches. Also mechanical watches need service no matter who makes it. A very large watch dealer told me that the only watch ...
I believe that Quartz need services as well...
it is just that the period between services are much longer.
mustu
im sorry but ur being naive if you think swatch group actually cares about that kind of things,,,they just answer because they have to, the luxury watch industry has never been as good as this so they just dont care because they are selling their watches ...
oh and i forgot
yes there are hundreds of ppl ready to buy their watches trust me.....china, japan, india, russia (already begun) and more........
Why do you hide you name
Why do you hide your name I guess you must work for them ? Ha ha well If there are many people ready to buy their watches good for them and too bad for the people who do. I was talking to a top manufacturer today and he clearly said that breguet is not wh...
Why is everyone blaming the victim?
At face value, this man has been given the run around. True, the AD may have been the cause of all the problems but the AD is the "face" of the company. Newbie or not (I do not know the extent of this man's collection) the AD should have done EVERYTHING p...
what victim?
Hi West, Feeling let down when one buys an expensive timepiece and it has a problem is completely understandable. These are complicated, hand assembled devices and will always have a greater than 0% failure rate. That's why a warranty period exists. Going...
the victim
Hi every one. I would like to inform all of you that I have atleast 20 watches which of which 9 of them are the top brands and others include some omega's, rolex's etc Also I would like to mention to all of you that its not about the defective watch as mu...
lol...
quote ** I wish I had every detail on tape i guess I would just play it at basel this year to prove what really happend ** I have to admit that it would be fun....basel and sihh should have a "complaining day" and we would see the amount of free champagne...
By far...your post...
Is the best one I have ever read! SIHH COMPLAINING DAY!!!! I'd pay money for a seat to listen to people whine and complain....the best comedy in the world!!!! Not to cause trouble, but I recently purcahsed a watch which some would argue as being from the ...
Staff at breguet no coming on the phone.
If one can afford or not it not the point. Its about after sales service.When they can treat a customer like crap and blame the customer with out looking at the problem then they have major issue's which they need to deal with. If i was told that please a...
Typical lawyer
before anyone decides to file a law suit or ask Congress to enact some new legislation to protect the underdog, I'd like to hear the other side of the story. I doubt we'll get that opportunity because it is unlikely Breguet is going to debate this in publ...
if the watch was abused why would they refund my amount
Hello If the watch was abused why would they refund my amount. Guy you are not getting my point here.The level of service I recived is what I am troubled about.I did not care about the watch not working cause I know they would fix it or so. The watch was ...
May I ask...
for more details about the problem of your returned Breguet? Is it like this: - The watch was running fine until all its power was used up. - Then you wound the watch manually but the watch was still not working (as you can see the balance was not moving ...
May I ask
Well if the watch would start working it would keep perfect time. Once the power was used up then and after winding the watch it would not start.It would also not start unless you moved the hours hands. Once or twice it did start when you shook the watch....
mustu, was this AD in Dubai?
I'm flying there next week, and want to be sure that I don't deal with them if they are the ones who mishandled this affair. Thanks, George
This has gone too far
Let's not malign someone just because one person may or may not have had a problem. We still don't know both sides of the story. Anyone could post about a bad experience real or not and no one would know the difference. Perhaps it's time to close this thr...
Ok guys, i´d guess all points are made. Let´s move on.
G'day, i´d guess all points are made; the "other side of the story" of Breguet/SwatchGroup/Retailer is unlikely to be present in a public medium, therefore further spinning forth this exchange is unlikely to result in something productive for anyone invol...