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my understanding

 

while i do not have your specific experience, what i know is that some ap service centres offer "package" deals. i was told once that if i were to have my rubberclad bezel replaced as a standalone work it would cost me X dollars but if i were to also have my watch overhauled, the bezel replace would cost me only X-35% dollars on the condition that the bezel would not be returned to me in that case. this suggests to me that if i had opted for the bezel replacement as a standalone work to be done, the replaced bezel would be returned to me alone with an installed new bezel. this is certainly the case for strap replacements and straps are also genuine AP parts so i cannot understand the rationale for having to keep the screws. those are also just parts.

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10 Comments view entire thread 

AP Customer Service - replaced parts not returned?

 
By: xladislav : February 17th, 2011-09:37
Hello, I am writing to share my recent experience with the AP Customer Service. I sent my 1993 RO Jumbo to Switzerland for check&service in December 2010. Five weeks later, I received a quote for about USD 2.000 for rather major overhaul - I knew it was n... 

All firms work this way...

 
By: patrick_y : February 17th, 2011-09:51
You can have the whole gold case and gold bracelet replaced and they will not give you back your old gold case and bracelet. Just the nature of the beast.

Naaah.

 
By: amanico : February 17th, 2011-13:44
When I sent my Sonata for a service, they gave me the changed parts. Best, Nicolas....  

They sent me back a dial

 
By: pankratov : February 17th, 2011-15:18
Hi there, when I sent my 1992 RO Jumbo to them, they changed the dial and sent back the original one. I just had to ask. However they did not give me back any other part (hands, crown, barel parts, etc..), but I haven't asked by the way. Cheers, Pank

Had an Alinghi Team carbon bezel and sapphire crystal replaced

 
By: octagonPower : February 18th, 2011-09:10
and I requested to have them send me the used parts with the watch.....no used parts arrived.

AP Switzerland...

 
By: RobCH : February 19th, 2011-03:21
...as in the AP service centre for the Swiss market, not the AP Brassus, will deduct a certain amount (which 'theoretically' corresponds to a very approximate 'market' value) for the gold or precious metal in larger parts, for example a bracelet or buckle... 

Rolex too...

 
By: chrono13 : February 26th, 2011-09:17
Hi, Rolex do the same thing for his customers. they keep the parts of watches for them....a SHAME ! I called them one time for explain and they told me for fight rolex market parts on webs.. Loooooooooooooll !

my understanding

 
By: gcTIME : February 27th, 2011-12:27
while i do not have your specific experience, what i know is that some ap service centres offer "package" deals. i was told once that if i were to have my rubberclad bezel replaced as a standalone work it would cost me X dollars but if i were to also have...