RobCH
508
AP Switzerland...
Feb 19, 2011,03:21 AM
...as in the AP service centre for the Swiss market, not the AP Brassus, will deduct a certain amount (which 'theoretically' corresponds to a very approximate 'market' value) for the gold or precious metal in larger parts, for example a bracelet or buckle or bezel, off the final price quoted for the service. I know this for a fact. I cannot speak for other AP or other brand service centres. However I don't think the tiny amount of gold in the eight hexagonal screws, for eg. would be worth it. For things like an original dial/hands all the client has to do is to ask, and in most cases they will be returned with the watch. Again I can only speak for AP Swtzerland where I have previously worked, and say 'in most cases', as unfortunately human error sometimes prevents this happening. However, ALL parts, even o-rings etc, replaced on an AP watch, are usually kept for a period of at least 1 year, in case claims are made by a client regading replaced pieces, and can be dug out and sent to the client or AD. I guess each service centre has their own policies regarding this. But if you don't ask I don't think you can expect to receive replaced parts back, as it comews down to extra time and cost in the long run...extra packaging and handling at the workshop, even if a small amount per watch...
Just my 2 centimes
Cheers,
Rob
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AP Customer Service - replaced parts not returned?
By: xladislav : February 17th, 2011-09:37
Hello, I am writing to share my recent experience with the AP Customer Service. I sent my 1993 RO Jumbo to Switzerland for check&service in December 2010. Five weeks later, I received a quote for about USD 2.000 for rather major overhaul - I knew it was n...
All firms work this way...
By: patrick_y : February 17th, 2011-09:51
You can have the whole gold case and gold bracelet replaced and they will not give you back your old gold case and bracelet. Just the nature of the beast.
Naaah.
By: amanico : February 17th, 2011-13:44
When I sent my Sonata for a service, they gave me the changed parts. Best, Nicolas....
They sent me back a dial
By: pankratov : February 17th, 2011-15:18
Hi there, when I sent my 1992 RO Jumbo to them, they changed the dial and sent back the original one. I just had to ask. However they did not give me back any other part (hands, crown, barel parts, etc..), but I haven't asked by the way. Cheers, Pank
AP Switzerland...
By: RobCH : February 19th, 2011-03:21
...as in the AP service centre for the Swiss market, not the AP Brassus, will deduct a certain amount (which 'theoretically' corresponds to a very approximate 'market' value) for the gold or precious metal in larger parts, for example a bracelet or buckle...
Rolex too...
By: chrono13 : February 26th, 2011-09:17
Hi, Rolex do the same thing for his customers. they keep the parts of watches for them....a SHAME ! I called them one time for explain and they told me for fight rolex market parts on webs.. Loooooooooooooll !
my understanding
By: gcTIME : February 27th, 2011-12:27
while i do not have your specific experience, what i know is that some ap service centres offer "package" deals. i was told once that if i were to have my rubberclad bezel replaced as a standalone work it would cost me X dollars but if i were to also have...
