I understaaand your feelings and don’t necessarily disagree, the trust factor is a big deal for me also. The reasons I made the compromise are: 1. Business compassion and a second chance is a good thing if possible. 2. It’s business on both sides of the deal, my side is to hold them accountable, there’s is to make money. At the end of the day my business philosophy is “Never Burn a Bridge” if at all possible”. 3. In the past they did get me the SS 15202 and the titanium/platium chrono, two hard to get pieces so keeping the relationship was to my advantage for the future. 4. They are my local Boutique. 5. I have a solid email and assurances from higher ups the openworks will be delivered as promised. I run a benevolent company and am a benevolent person so although it was a sticky wicket and I complained/got advice from my friends, in the end I feel the people I’m dealing with know me better, appreciate my business and through negotiations we have built more trust...Jim