Unbelievable

Sep 28, 2015,03:57 AM
 

This is totally unacceptable on this type of watches. I add this to the experience of a fellow member of another forum whose AP ROO Carbon Bumble Bee started to unravel at the edges just to be told from AP service that the material, due to the nature of carbon fibers which are positioned randomly, can behave in an unpredicatable manner especially with higher temperatures (!). A 30K Euro timepiece. Wordless.

  login to reply

Comments: view entire thread

 

Aaaarrrggghh, AP!!

 
 By: psychotic : September 15th, 2015-08:08
I love AP. It is my favourite watch brand to which most of my collection consists of AP. My favourite polo shirt is AP branded and many of the social functions I enjoy attending to are also AP sponsored. Unfortunately, I've just experienced my 1st AP serv...  

It's on Jamaican timing ;-)

 
 By: Arie - Mr Orange : September 15th, 2015-17:17
No this sucks and is unacceptable. You can\'t sell obsolete mechanical jewelry that malfunctions. The reason we spend so much money on these products is for our love and respect for the mechanical \'marvels\'. We will even endulge in all the marketing mum... 

Clearly someone didn't lie on their back and perform a simple check on this one either!

 
 By: CGJ0 : September 16th, 2015-02:57
Best of luck getting this resolved. Bit disconcerting when you're yet to take the AP plunge and see issues like this that don't get re-mediated without unnecessary stress. You would think from a reputation perspective easier to bin the watch, start afresh... 

I still have very high regards for AP.

 
 By: psychotic : September 16th, 2015-14:15
Despite this "hiccup" in service, I still see AP in a very positive light. I believe that no matter the brand, be it watch, car or even a computer, there will be 1 or 2 lemons out of a certain batch. I own 4 AP pieces; the other 3 have no problems whatsoe... 

AP ROO chrono problem and service results

 
 By: ED209 : September 17th, 2015-23:34
Sorry to hear about your service experience with your AP ROO. Have you shown them your video? Good luck and hope they are able to fix it the second time around. Regards, ED-209

Update.

 
 By: psychotic : September 27th, 2015-15:32
So last week my AP contact personally made an appointment with me to see the CS Manager (of the Asian Region?). A friendly giant of a man who graciously welcomed us into a boardroom (even though we arrived past the center's operational hours). There Mr. S... 

I'm confused.

 
 By: Esharp : September 27th, 2015-19:49
Alfred, thanks for coming back to update us. I must confess I'm a little bit confused. Do I understand correctly that AP considers the jumpy running seconds hand an acceptable situation? And does it affect the overall timekeeping of the watch? I don't wan... 

Normal timekeeping is not affected (as far as I know)

 
 By: psychotic : September 28th, 2015-03:50
...though the thought has occurred to me since after the skip the running seconds does seem to pause for a second before continuing. Is this the 3126 automatically delaying itself after the activation of the chrono movement jumps it ahead? I honestly have... 

I actually find this really hard to accept

 
 By: rnaden : September 28th, 2015-01:23
I\'m not an owner of a ROO as yet, but the simpler RO, but I find this explanation from AP ludicrous, to be honest, and if this is what it is, then I know for certain that a ROO will never make it to my shortlist of watches to buy if ever I were to be loo... 

AP integrated column wheel chronos

 
 By: psychotic : September 28th, 2015-03:25
I did manage to get a more definite reply from Mr. Steiner on the release of an integrated chronograph for the ROO and he said AP was working towards 2 years time. This skipping problem will not occur on a column wheel type chrono. I told both Mr. Steiner... 

this is absolutely unacceptable. I also have

 
 By: timlua : September 27th, 2015-21:51
friends who had to go back and forth to the AP service center for different kinds of problems on their BRAND NEW ROO. May it be a special edition or not. but at the end of the day, they fix the problem. I dont know why cant they just quality control the p... 

After 2 trips to SC and a personal explanation from a Service Manager...

 
 By: psychotic : September 28th, 2015-03:39
...I have basically accepted the state of my ROO as a quirk to live with. Yes, my passion for AP has been bruised and if I was ever looking for another brand to jump ship onto, this event may be a catalyst for that transition. One of the things keeping me... 

Oh dear.

 
 By: Esharp : September 28th, 2015-05:06
Alfred, I\'m sorry to hear this. We all know the ROO doesn\'t have an integrated chronograph movement. We also know they are working towards a new movement. But that doesn\'t make this kind of performance what you would expect, especially given the price ... 

Unbelievable

 
 By: axel : September 28th, 2015-03:57
This is totally unacceptable on this type of watches. I add this to the experience of a fellow member of another forum whose AP ROO Carbon Bumble Bee started to unravel at the edges just to be told from AP service that the material, due to the nature of c... 

This is somewhat anecdotal

 
 By: romulux : September 28th, 2015-05:44
But I was hanging around in my watch dealer's store when I overheard he and a customer talk about ROO. Now the ROO is one of the most popular watch let alone AP watch around here. My dealer who also takes in repair jobs say he has received quite a few of ...