Richard Mille - Richard Mille Repair Sticker Shock!!!!

Richard Mille Repair Sticker Shock!!!!

Oct 22, 2009,16:36 PM

I have an RM 005 Ti - which I bought from the east coast rep - which is out of warranty. Initially i wore it a lot, and had timekeeping issues which resulted in the Company changing out the movement. As I am an avid collector and have many watches - I barely wore it over the last few years. Recently I took it out of the safe and found that it would not keep time losing many minutes per day.It was sent back to Mille. They insisted that their estimate would cost me $500.00, if I chose not to repair the watch. I said fine assuming a reasonable charge to have it repaired. I just received their quote of $3,500.00. When I complained vigorously, it was adjusted to $2601.00.
This includes refurbishing the case and replacing the crystals (which is not required) and replacing the strap and refurbishing the buckle (which is almost unused as I bought a rubber strap last year (which I have barely worn). Basically - all I want is for the watch to keep time. There is no diagnosis given.

This feels like highway robbery. Since they don't release their case tool, I can't get a 2nd opinion from a another jeweler. I think the economy and fewer sales is causing watch companies to gouge their loyal customers on watch repairs. I don't care what a watch costs - this seems ridiculous.
I'm thinking of getting the watch back and sticking it in my safe for my future heirs.

Looking forward to you comments or experiences.

Comments: view entire thread

Tell the people who sold it to you that they are going to regret it.

By: Josephlemma : October 22nd, 2009-22:19

That is highway robbery alright Tell them that there is nothing worse for a company's reputation than a client who has been treated like lcrap. Those clients will no longer buy from the same people and their opinion will affect prospective buyers with who...

Does the cost involve a new movment?

By: nwk00 : October 23rd, 2009-02:25

From your post it sounds like your watch is running slow. Shouldn't be since you mentioned the movement has been replaced before. Actually $2600 is not really that high if you breakdown what the service entails. 1) Replacing crystals and strap is going to...

Sticker Shock

By: Avimd : October 23rd, 2009-04:21

I will ask the dealer. They told me they took off their profit to satisfy my outrage. All I want is for the watch to keep time. It doesn't need refinishing, a new band or crystals. I will let you know.

Hello Avimd

By: Theodore : October 23rd, 2009-13:24

Please contact me via private mail so that we can get to the bottom of the situation with your watch. I am here to help. Kind regards, Theodore

Cost breakdown?

By: Theodore : October 24th, 2009-01:15

Hello Avimd, Am really sorry to hear about your watch; these things are extremely aggravating indeed and (as a fellow collector) I understand your feelings completely! I have sent you a private message to contact me so I can get a better idea about what i...

Thanks Theodore for helping out here. I have been out of

By: 219 : October 24th, 2009-05:57

'radar' range for the past couple of days. Avimd - I am truly sorry to hear of the sticker shock for the repair on the RM005. I find it hard to believe given what you have described here. I also feel that Theodore is in the best position to deal with this...