vitalsigns
6707
So many "luxury" brands seem to have a sense of entitlement.
It is a brand-customer relationship they actively try to cultivate to justify stupid prices and customer un-friendly attitudes.
For some brands this works (as distasteful as it may be), the two biggest/most notable being, obviously, Patek and Rolex.
But frankly, I don't even consider Zenith a true luxury brand. And I'm not convinced the market does either (see used prices).
So the reality is opposite -- being a non-luxury brand, Zenith should be delivering more not less value into its lesser offerings. We see this with other brands too. A day of reckoning will arrive at some point.
John