UN Service Quality

Apr 05, 2011,10:11 AM
 

I had the same problem with the San Marco GMT and the GMT Perpetual, the latter was serviced in Weil am Rhein and it was a complete disaster. The perpetual was finally fixed in Le Locle, the San Marco GMT was serviced in Le Locle and looked awry after I changed the time zone and iI sent it back. It would be good to have them or Dr Ochslin to improve the brainwave....I'd definitely go back - it probably doesn't get better over time.

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Poor alignment of date disk in cal. UN-32

 
By: na2hpo4 : March 31st, 2011-09:51
I recently bought a UN GMT Perpetual which had been freshly serviced at Le Locle. Needless to say that the watch is in a very nice condition. However, now as I wear the watch for some time, I'm more and more bothered by the imperfect alignment of the inne...  

Poor Alignment

 
By: SS#27 : March 31st, 2011-12:52
It would most definitely bother me. I would not hesitate to send it back. What good is having a highly valued timepiece if the only thing you are going to focus on every time you look at it is the poorly aligned date wheel. It would be much better to spen... 

It's not a bug, it's a feature ....

 
By: Marcus Hanke : April 1st, 2011-01:48
irony aside, it is really true: The big advantage and most unique feature of UN's big date - and perpetual mechanism -, that it can be set both forward AND backward, also is responsible for an increased chance of misalignment in the indications. All conve... 

Misalignment of date disk

 
By: na2hpo4 : April 1st, 2011-02:30
Marcus, thank you for your detailed answer. I'm aware that I cannot expect a "perfect" alignment of the calendar indications. However, I also own a simple GMT +/- and the alignment of the this big date indication is much better than for my perpetual. The ... 

Unfortunately my friend Thomas ....

 
By: Marcus Hanke : April 1st, 2011-03:22
... who was head of UN's SAV department for a while, has left for China. I do not know who is his successor. I will contact UN and ask them about the best way to proceed. Regards, Marcus

UN Service Quality

 
By: JLC : April 5th, 2011-10:11
I had the same problem with the San Marco GMT and the GMT Perpetual, the latter was serviced in Weil am Rhein and it was a complete disaster. The perpetual was finally fixed in Le Locle, the San Marco GMT was serviced in Le Locle and looked awry after I c...