gcTIME
1229
I think
if I wanted a refund I am entitled to one based on local laws, but it is not my intention to get a full refund nor do I want to put undue stress on the store manager who has been very helpful and apologetic all along. And I am sure if I were to ask for a full refund they would not entertain based on how they have been handling the issue so far. This is why I wanted to see if she can get some sort of resolution proposal from the brand's management but so far her cry for instruction seems to have fallen on deaf ears. and I would know because I have communicated directly with the brand's senior management on other subjects on other occasions and my impression was that communications with them were smooth and timely when they involved pleasantries but when a problem needed resolution or escalation, they would retreat to the background and communication would suddenly become slow or sometimes they would even disappear. I can name names but I don't want to do that at this point in time but even if I did, I don't think they would care.
An unpleasant experience
As a fan of the brand, I have always appreciated its unpretentious image and innovation, both before and after the brand's decision to focus its efforts back to its roots after a long and successful venture in the realm of haute horology. However, in rece...
You have all the right to complain and i think they need to give you a full service from the factory to make the watch back to NOS .
These kind of problems isnt nice and good for the brand , if it happens a few times with me i would sell them and turn my back at the brand
Well if it was the tremendous deal...
there is normally a reason why... but there seem to be a lot of scratches from strap changes which is unusual as even a demo piece would not have the strap change out that often. If it was sold as seen rather than them selling it as a new watch, I guess i...
the issue
is that it was sold to me as a new watch, of course, not as NOS or demo piece. it was only after I saw the scratches at home while trying to change straps that I went back to the boutique to enquire about its history. I am sure they can have the scratches...
Well I am sure they will look after you then!
Its unusual as brand boutiques do not normally heavily discount pieces. Let us know how you get on and great collection BTW! Cheers Andrew
fingers crossed
yes I understand the discount is unusual for brand boutiques but in this case they have a good reason, as TH has essentially exited from he high horology segment so. Without further marketing, I reckon they will have a hard time moving the rest of their V...
False representation has given you a major legal advantage – stop pussyfooting around and simply return it for a full refund. Any hassles, involve your card provider, assuming you didn’t purchase with cash.
Why put yourself through this rigmarole? Just get rid of the problem now rather than let it drag on until it’s too late. If you don’t know them already, get very familiar with your local consumers laws, and exercise them. You could probably buy the same o...
I think
if I wanted a refund I am entitled to one based on local laws, but it is not my intention to get a full refund nor do I want to put undue stress on the store manager who has been very helpful and apologetic all along. And I am sure if I were to ask for a ...
There is no undue stress placed upon the store’s manager in you exercising your rights as a consumer – she will have dealt with it many times before, and is simply part of her daily life.
By your own admission, and evidenced already, there doesn’t seem to be any interest in getting this resolved, at least not with any sense of urgency, so again I’ll ask a plain and simple question… Why bother wasting your time? No brand is worth bothering ...
Very common, even in top tier brand boutiques...
There's a reason why the store employees always take the watches to the back to affix a new strap. They don't want you to see them scratch the watch with the screwdriver. The ones who do it Most salespeople at these stores are eager to get back onto the s...
Interesting...
To read that, Patrick. I know of three exceptions locally - at the local Chopard Boutique the watch always gets brought to a watch maker for the change; at Breitling they bring out the tools and do it in front of you (was impressed) - and they truly seem ...
Wow! I'm not sure I can think of three exceptions...
Some Tourbillon stores have an in-house watchmaker, so it would make sense that such a request is performed by a watchmaker. I have one local store in the suburbs of San Francisco that I know keeps a Rolex and a Patek Philippe watch maker on the books fiv...
There is strictly no strap changes at Chopard...
When the watch maker is not in. Which is reassuring
Interestingly, I was at a local store which was having a big sale night for collectors in town
I bought my thin little UN dress watch (on strap) and was happily playing with it while sipping some champagne, and the store manager (who I knew well) sidled over, grabbed my arm, and guided me to the "watchmaker's bench". She sat me down, set two boxes ...
I agree
which is why most of the time I do strap changes myself, which to be honest, is not that difficult. I actually asked with a relatively high priced piece like the V4, whether the strap changes were done by their service centre and the store manager honestl...
Unbelievable and inexcusable...
You have to remember... That store staff doesn't care that much. And if that specific watch has "been around the block" the store has even less fear of any "minor scratches" in a place where the customer would be unlikely to notice.
I am not a.................
professional watch strap changer guy, but even I do not leave scratches on my watches when changing straps. Looks like someone didn't care, didn't know how, or probably both.
Happened to me when I bought a Panerai from the Beverly Hills Boutique
back in 2007. They sent me a display mode of a PAM 112 with tons of scratches and dings that there was no way they could NOT have known it was not brand new. I made so much of a stink about it with them that they refunded my money. That may seem the right...
Unpleasent indeed, but...
this is around 10x magnified! Apparently you did not see it in the shop. Most of the scratches are on the inside - so not to be seen if a strap is attached. But I know, still annoying... If you change straps: How would you avoid scratches?? Basically the ...
sure
it is magnified for clarity but trust me, see them with your naked eyes and the amount and severity of scratches is alarming. I am no professional but for me to put so many deep scratches on the lugs I would have to have been drunk and not give a rats ar...
OUCH
Thank you GCTime for sharing your pain. I would also be pissed. Thank you all for sharing your experience and even mentioning the brand and the dealer/shop. IMHO sharing the truth and experience among friends are so valuable to protect each other.
Sad to hear, but this is the problem with the industry, many brands are excellent before service, but after service things can happen because people arn't careful. I've had excellent
service from LVMH service centers (the authorized service centers for Tag, Fendi etc.), Rolex, and Vacheron, while Omega has let me down so much in service that I stopped going to them for servicing and I'm trying to resist adding any new Omegas into the ...
precisely how i feel
actually in this instance I feel more betrayed than I otherwise would have had the brand been less welcoming and pleasant in communicating wth me on pleasantries on previous occasions. I had developed the impression that they were to be trusted but then I...