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It is frustrating. Unfortunately, based on personal experience and what I've heard it is not that rare.
More often than not I've had Rolexes coming from service with additional scratches on the caseback, lugs, or bracelet. Generally these seem to have come either from opening the caseback or from removing/putting back the bracelet (which both are generally done by Rolex watchmakers, by the way). But once the 'damage' is done, what can you do? Ask for a polish? 🙄
It's the same story with resizing the bracelet of a new watch as well. Sometimes this has been done by the sales staff, sometimes by a Rolex watchmaker employed by the AD, but most often there are scratches on the bracelet or small damage to the screw heads. I generally try to do the resizing myself to avoid this, but more and more the ADs are insisting that the resizing be done by them at the time of purchase.
I guess many people involved in the watch industry tend to treat the watches as a commodity, and care far less about something like scratches than we as the owners. 
This seems to apply even to regular watchmakers working for the brands.
This seems to apply even to regular watchmakers working for the brands.
Back from repairs ....
..... and now winding properly again. That’s the good news. The bad news is that there are some noticeable scratches on the caseback which are the result of either the handling by the AD or the repairs at Rolex. I decided to live with the scratches becaus...
Nice 116500LN and what a f... bad experience for scratches !
AD are sometimes not very careful .... I also had a bad experience with the bracelet of my SD 116600. During the size ajustement of the bracelet, a first AD put too much threadlock and blocked the link ... The second destroyed my screw and scratched my br...
It is frustrating. Unfortunately, based on personal experience and what I've heard it is not that rare.
More often than not I've had Rolexes coming from service with additional scratches on the caseback, lugs, or bracelet. Generally these seem to have come either from opening the caseback or from removing/putting back the bracelet (which both are generally ...
Rolex polished a YG DJ belonging to my wife
The polishing took the shine off the gold leaving it dull. I suppose anything can happen during servicing. Some argue to send a watch for serving only if it needs repairs. I'm coming up on a five year recommended manufacturer's service period and am undec...
Unfortunately, this one needed repair.
I tend to differentiate. Rolex and other robust watches only if they need repair, watches with more delicate and/or complex movements according to manufacturer’s instructions.
Oh dear, I had already forgotten about the scratches. 😂
What shall I say. It sucks but it’s only a Rolex and not a PM Patek.
