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WatchProSite|Market|Digest

Richard Mille

Progress on my oxidiced/tarnish RM05

 

Maybe you still remember my post here:

richardmille.watchprosite.com

Actually I like to keep this post until I get back my RM05 from RM  SGP service center but since there are so many pro contra about RM quality issue lately..i think i need to share my experiance here.

Oxidized parts is NOT only on the dial but other parts has started to oxidize too if we see from the back of the casing. And there are few bubbles at small portion of inner circle coating on the sapphire date wheel .  To me, this indicates that the coating starts peeling off too.

Because of my problem,Mr.Theodore introduce me to ms.Debbie Gourdon(Personal Assistant to mr.Richard Mille).She ask me not to worry...just bring it to RM SGP service center  and she will alert them about my problem.Next few days..i received a parcel from ms.D.Gourdon and there is a hat, a leather travelling bag and a  Richard Mille book(Richard Mille Editions Cercle D'art) inside the parcel.The book is so special because  there is a personal message for me that wrote and signed by Mr.Richard Mille himself.

On his message he mention that each spare is  a piece of art like what i can see from his book  and my problem is a pure nightmare to manufacture.He admit they are way far from their standard.

So..i bring my watch to RM SGP service center and they told me that  oxidice cause by 'seal' system on my watch not working well (BTW..my watch not under guarantee anymore and already 4 years old)...so they would try to clean the oxidiced parts.(?????). I dont have to pay anything for the oxidiced parts and the only cost i have to pay is service and re-polish charge.

My question for this forum(since i dont get any answer from ms.D.Gourdon)......IS it possible to clean up parts that had been oxidized? As I know when the metal has oxidized..its just matter of time it will re-occur.I am concern this problem will happen again in the future.

IMHO...RM is a great company that offers great after-sales service to its customer.The relationship is just not end at the moment it sells the  product or after the guarantee over.I ever read on AP forum where a gentleman had a problem with his T3 dial.After he bring it to AP...they told him that the problem cause by humidity(???) and he have to pay more then US$2K for dial change.

I like what Anthony Tsai said....you can never have everything perfect and flawless, especially when the things are assembled and made by humans, no matter where you are in the price points....the most important is how they settle the problems.

I hope my post will not create another polemic  here and i will gife full report with pictures for this forum after i get back my RM05.....hope i can get it back next month.

BTW..iam so sorry for my 'bad English'

best RDGS

teo

 

 

 

 

 

This message has been edited by DRMW on 2008-10-22 07:54:48

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Richard Mille
28 Comments view entire thread 

if i was u...

 
By: kkhazen : October 22nd, 2008-09:14
... i wouldn't pay a single $. Tell them to fix it, polish it, seal it again the way they want, but let them do something about it, and quickly!! ... and apologise to u for the inconvienance. Otherwise, take back the watch, tell her goodbye, open it, take... 

PLEASE ALL READ:I find it incredible that some on this forum, even after Richard Mille has

 
By: 219 : October 22nd, 2008-09:32
admitted that they are far from their own goals and taken to repair the problem, that you still wish to write a response like this. The tarnishing will be repaired - my guess is with new parts - the servicing and new polishing is recommended as standard o... 

not enough

 
By: eric.vonschonberg : October 22nd, 2008-09:59
It is not enough for Richard Mille to admit it is below standard, give the guy a book, and a hat, and then charge for service. RM should fix his problem for free. The hat, the book, and the admission that standards have not been met are optional, and do n... 

I agree

 
By: Jose Mourinho : October 22nd, 2008-10:25
I agree totally with your response Andrew,I find myself tuning in less and less to this forum.more of the posts seem to be more interested in bashing Richard Mille any chance they get. The other day I made a post about journe,when a couple of individuals ... 

ur getting out of hand...

 
By: kkhazen : October 22nd, 2008-10:56
... what does CNN and the millions of ppl starving have to do here?? We make u throw up?? that's saying that everybody here is disgusting... now that is insulting everybody here. Control urself, and moderator, maybe u should do something about it here. Cr... 

Excuse me..........

 
By: fomar : October 22nd, 2008-09:32
are you a Diplomat by any chance? Please dont spread any marital advice The demand for bandages might spike.........

PLEASE READ ALL : excuse me too but if its a taboo topic...

 
By: kkhazen : October 22nd, 2008-10:40
... Let us know. I don't think someone here has used mislanguage or something. Beside fixing the hat on the dealer's head that is handling the case, which was a joke... about all the rest, its not, and its what we think. Now if we cannot express our opini... 

All evidence to the contrary - I do allow posts. What I will always argue against

 
By: 219 : October 22nd, 2008-14:25
are unfounded ranting type posts that are not founded on what has actually been written. Daytona1712 was following up and informing the forum of how Theodore and Richard were following up, and you leapt on the post as it was insufficient. Despite the fact... 

cleaning oxidized parts ...

 
By: eric.vonschonberg : October 22nd, 2008-09:52
It does not make any sense to clean oxidized parts. For one thing, you can't clean them really, but can only buff off the top layer that is oxidized. But, if that is done, the fine tolerances of parts sizes will be upset. Plus, all the labor involved in b... 

Perspective

 
By: Elbow : October 22nd, 2008-11:21
As some have said, some perspective is called for here IMO. My one surprise is that RM is expecting a payment to be made in order to retify the problem. If the corrosion has been caused by a defective seal in the crown, you'd have to bet that it was defec... 

u gotta point Elbow...

 
By: kkhazen : October 22nd, 2008-11:48
... fair explanation. Good of u to bring some some reason and decency to this post. The point is not anymore of a defect or bad after sale or whatever. Problem is that we cannot say anything anymore without being jumped at. K.

Dear KK..........

 
By: fomar : October 22nd, 2008-11:55
Apologies for my sarcasm..........however...........please read your post again.............the tone was aggressive. Regards.

I dont have to pay

 
By: daytona1712 : October 22nd, 2008-20:12
ANYTHING for defect parts(oxidice/tarnish)parts...the only cost i pay is servicing,polishing and new strap and its normal for my 4 years old watch. I hope RM will CHANGE the oxidice parts with new parts instead of clean it.

Having read this entire thread to date,

 
By: tony p : October 22nd, 2008-20:36
my reaction is that RM are responding appropriately to this issue. This type of high-end, highly complex watch is far more likely to develop such problems than a simple, conservatively designed and traditionally constructed timepiece. I think of my own fi...