Update & resolution

As with Thurmond's case mine was fixed in a few hours free of charge at Henri Stern in NYC, the crown is perfect now. As for the lower pusher that seems to be slightly off, they did notice this and water tested the watch and found it to be watertight as well as mechanically stable, so they recommended that I keep enjoying the watch as is for now. The pusher is apparently something that cannot be handled in NYC and has to be sent back to Geneva as part of casework operation and would take at least 4 weeks in addition to 2~4 weeks for evaluation. They suggested that this be taken care of during the next routine maintenance/overhaul.

As a bonus they regulated the watch so now it is within 4s/day (it was apparently running fast at 11s/day before).

Thanks to everyone for the assistance on this matter!

5960P crown crooked/wobbling?

By: doobooloo : November 17th, 2013-16:20

Hello all, I just noticed that the crown on my 5960P is not perfectly straight - as I turn the crown, there is a slight wobble to it. It is not loose, and the crown turns smoothly, but the crown is sitting a little tilted from the axis of rotation. Not su...

Please post a picture to illustrate your point. [nt]

By: Bill : November 18th, 2013-13:14

An animated GIF file to illustrate...

By: doobooloo : November 18th, 2013-16:35

Created a quick animated GIF file to show the crown at two different positions. I tried to rotate and line up the watch in the two images as best as I could so that the image rotation isn't coming into play. What do you think? ...

have it checked by PP

By: SuitbertW : November 18th, 2013-23:56

Hi, try to have it checked by PP - usually this happens when receiving a shock/knock in the wrong spot - it's very lilely you even didn't realized this when it happened.... Also the Reset Pusher seems to be a bit loose... but that's just going by the pict...

Reset pusher

By: doobooloo : November 26th, 2013-21:03

Thanks for pointing that out, I missed that! I am definitely going to let them know of that as well when I drop it off at Henri Stern in NY tomorrow. Thanks again!

cn you please descibe

By: lobo : November 25th, 2013-04:45

I am sorry but please explain the crown situation. I do not know what to look out for in the tilt/wobbly. Maybe I have bad eyesight. But I am very curious about your issue.

Here's another picture

By: doobooloo : November 26th, 2013-20:58

So, as I turn the crown to wind or change time, the wobble will be visible as well. ...

I had a similar issue with a 3940

By: Thurmond Von Ripper : November 19th, 2013-15:23

A friend in NY dropped it off at Henri Stern. I thought the watch was going to gone for the usual long time. They fixed it within a matter of hours at no charge. I never found out what the underlying problem was, since my friend didn't inquire. Apparently...

Dropping off at Henri Stern tomorrow...

By: doobooloo : November 26th, 2013-21:02

Thanks for sharing your experience! I am going to drop the watch off at Henri Stern tomorrow, hopefully it will also be a quick fix like yours. Would love to be able to enjoy the watch through the holiday season... Will keep everyone updated as to how thi...

Update & resolution

By: doobooloo : December 8th, 2013-20:32

As with Thurmond's case mine was fixed in a few hours free of charge at Henri Stern in NYC, the crown is perfect now. :) As for the lower pusher that seems to be slightly off, they did notice this and water tested the watch and found it to be watertight a...

Thanks for the update!

By: patrick_y : December 9th, 2013-09:10

Always nice to see a resolution to the problem! Thanks for sharing your problem. Another problem solved by the members of PuristSPro!