Should I be put off the 5164? And even Patek overall?!

Problem with ref. 5164

By: Signo : January 30th, 2016-00:31

As can be seen from observing the seconds hand, the movement will sporadically start/stop, even when fully wound and being worn on the wrist. This happens a few times a week, and the result is quite predictable: losing a lot of time! Watch was serviced by...

Eeks...

By: rnaden : January 30th, 2016-01:08

I have the same problem with my 5164 as well....and my date also doesn't change. In April, it would have been at the service center 18 months. Some regular updates from them that I appreciate, but I'm still patiently waiting. Still, it didn't stop me from...

18 months?

By: willski : January 30th, 2016-07:12

Your watch has been at the service center for 18 months?!

In total yes.

By: rnaden : January 30th, 2016-07:37

Came out for 2 weeks and went back in...

What is PP's reasoning?

By: willski : January 30th, 2016-23:25

Sorry I\'m just trying to understand (have recently bought a 5990 which has developed a small flaw). What is PP\'s reasoning for such a long turnaround time? 18 months including a \'break\' of 2 weeks is hard to comprehend for me...

I'm made to believe it is just general wait times in the queue

By: rnaden : January 30th, 2016-23:38

Add to that the summer break and all, and it is not unexpected. I don\'t have extensive experiences with their service wait times, but speaking to other owners, it would appear that 6-8 months is a reasonable wait time for a regular service. I\'m assuming...

This is clearly a problem

By: Mark in Paris : January 30th, 2016-04:01

you should get the watch back and push for a quick intervention imho. Hope it will be solved quickly. Cheers, Mark

By: Millhoose : March 4th, 2016-15:13

Tried on a 5164 at an AD today - love it. Would be my first Patek - but this post is scary!!!? £23k for something that I might need to send back for 18months! That is beyond ridiculous - I would ask for my money back! Is that the standard service queue? S...

We had a discussion about this kind of problems in watchmaking recently

By: Mark in Paris : March 5th, 2016-10:27

and it is very hard (impossible?) to tell from just a few posts we see on the net if this is frequent or not, especially as you never know who is behind and if they don't use it as a leverage. I've seen on other platforms many "haters" looking for mislead...

Totally agree with you Mark

By: Arie - Mr Orange : March 5th, 2016-11:28

Things can and will go wrong and a small percentage in (mass..?..hand) production will be DOA. Ok in handmade watch making DOA would and should be the wrong term but let\'s call it FAA (Faulty After Arrival). But things get solved. But the 18 months servi...

Yes, I agree.

By: Mark in Paris : March 5th, 2016-12:07

I wonder why is that so.

Thanks for a balanced opinion

By: Millhoose : March 5th, 2016-11:31

Thanks Mark. It was my first post and i appreciate the feedback. It does seem unusual to have two of the same ref have the same issue, but I don\'t know how many have been produced. The thing that disappointed me most was the length of time it seems to ta...

Hard to tell from my distance but...

By: Mark in Paris : March 5th, 2016-12:26

Yes, for 18 months, I think there is a reason as it usually should take around 3 to 6 months depending on holidays or not (especially summer time), where it is serviced (there are some places where the volume is much more difficult to handle like in the U...

Thanks again

By: Millhoose : March 5th, 2016-13:00

All very helpful and apologies for discussing the deal - thanks for the pointer!

No problem!

By: Mark in Paris : March 5th, 2016-14:03

As Arie said, this kind of purchase is really special and I'm glad you can make it. Cheers, Mark

The service costs are on their website

By: Arie - Mr Orange : March 5th, 2016-12:38

And if you are happy with that deal, it\'s a good deal. Don\'t forget that you will acquire a special watch from a special brand and the moment you strap it on you will smile for a very long time. Again; a service time like mentioned before is appalling a...

Patek Philippe