Timertom
430
PatekServiceLeavesMuchToDesire
Dec 19, 2012,09:31 AM
I completely agree with you,
There should in truth be absolutely no question with getting your Patek dial changed to whatever is your liking, when you are prepared to pay for it and it is made for the same watch with matching hands all manufactured and available, but Patek unfortunately do sometimes make simple 'feel good' things like this unreasonably difficult for their customers, rather than making service for their premium watches a pleasure for customers, as it really should be.
I asked a few years ago whether I could have a dial replacement from Patek for a vintage watch of mine and was taken aback when they insisted they would have to retain my original dial if they did the change, despite charging me the full price of the new one (which to their absolute credit they did have in stock for a 60 yr old watch). I felt this was unfair practice, that was unacceptable to me, and after voicing my opinion and much argument, PP did finally agree I may have my old dial back. In the end however, I was so put off with all this, along with other vintage PP service issues, I didn't have the dial changed at all, and instead proceeded to gradually sell all my PP's (except those that are of too great sentimental value) putting the money into more friendly watch brands that do provide more satisfactory service. I've since decided I will not buy another PP unless convinced they have taken adequate steps to rectify flawed service policies.
They had asked me close to CHF 1000 for the new dial at the time, which I thought very fair for a watch that was so old.
All the best with having your watch dial changed, and getting the original back!!
Rishad