Scratch during Patek service not acknowledged
Hi forum, I am hoping to get some opinions on the following particularly if anyone has had similar experiences as well as suggestions. I believe my watch case back was scratched during service or handling somewhere between the Asia service center and Gene...
Sorry to hear about your unfortunate experience. 😥
I would suggest you write to the Patek distributor in your region with a cc to your AD. Patek is responsible to this type of matters based on my own experience. Let us know what you decide to do and best of luck !
Think of it this way...
Originally, the back was handpolished to become "new." The worker could've finished it a micron thinner or thicker, as is done with each. In this particular case - ya got lucky - its a flat surface, and the scratch doesn't look too deep. I think I'd let t...
+1 ...it doesn't seem like removing this apparently minor (i.e., not deep) scratch
will result in any of the negatives of having a polished watch. If it bothers you, I'd just have Patek remove the scratch and move on.
Bummer. There's always risks when a watch is sent in for a service. It would bother me more to see that every time I pull that watch out than to know the back had to have a light
resurfacing done by the manufacturer. I would let them correct it.
It would seem simple enough for Patek to do the right thing and...
...replace the back...
Ask them to replace the case back.
I wouldn't accept a polish even though it is superficial. Read "Service" under PP Values; they will have to change the case back as this is clearly their fault.
Clearer pic (looks like watch tool scratch)
Thanks all for your views and comments it's always fun to hear from this watch community. At this stage I will not pursue it any further. I was ready to let it go / not pursue further at the Service Center since it would take another 4 months to send it b...
Sadly I had the same experience after service of my 5119
and I also asked not to polish the case. The PP watchmaker tried to open the caseback with a 'screwdriver' but the first series of the 5119 had a screwed caseback. Of course PP offered to polish the case and they did nicely, but that was not my intention ...
Thanks for sharing...
Yes - this is the type of unfortunate mistake that one would expect if serviced by someone not familiar with Patek. In my case I was told the PT950 Ellipse has a special case back with special tools needed hence it had to go to Geneva. And yet I suspect t...