Patek Philippe

GS
9

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Clearer pic (looks like watch tool scratch)

Thanks all for your views and comments it's always fun to hear from this watch community.








At this stage I will not pursue it any further.

I was ready to let it go / not pursue further at the Service Center since it would take another 4 months to send it back to Geneva (apparently 5738P cannot be serviced in Singapore) but I took offense when the staff immediately refused to acknowledge the possibility it could have happened during service and did not offer to check service photos or records. They even commented it was a deep scratch when they peeled the back service sticker off for me. I asked if they have photo records of he watch when it was received but they could only produce a poor quality black and white print out of the service receipt showing low quality image of the watch back. Of course I later found the digital copies after leaving which made me feel they were not interested in getting to the truth and wanted me out of their hair.

I've never encountered any issues (minor or major) in the last 15 years until now with Patek Service Center but it sounds like perhaps my expectations are too high and I should accept the service of a non complicated Patek may only receive Rolex level-quality QA (I've had similar case issues with Rolex Service with the watch returned more scratched than before, but never pursued) and care vs some of my other Pateks where I've never had an issue (annual and perpetual calendars).

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