Comments:
In my opinion, if they cannot quickly locate your watch (1-2 more days), then a brand new 15202 with a 5 year warranty should be making its overnighted way to you. By this very thread on this board alone, AP will soon do more damage to its reputation by not solving this issue, than their cost of simply providing OP with a new watch.
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AP mixing up RO watches coming back from service!!!!! Watch gone missing at the factory
After years of wandering, I finally got my RO 15202-beautiful and with still the additional year of warranty to be activated.
For that it has sometime to go back to Switzerland and it's free of charge which is a great service.
I got a text message 2 weeks ago that it came back and that I could pick it up anytime. Yesterday I finally had time to do it after intensive travelling. I brought my JLC master compressor memovox to rest in the box and was really looking forward to pick it up.
It was nicely packed in a green AP repair box wrapped in protective plastic with a see through window in the box. He just showed it to me and asked if I just wanted it in the box.
Luckily I asked him to unpack it as I was planning to wear it now. He unpacked it-it looked weird at first glance, I couldn't recognise it-I looked at the bezel and found lots of scratched that I couldn't recognise-it seemed like the bezel was all polished out and the brushed was gone. Oh my God, I just can't see me having an issue with AP. Since I got the watch I have registered myself as the owner, but so far they have not replied to one single of my emails. Jees man remember to take pictures before you send it to service. I looked closer still having this strange feeling about the watch and the bezel seemed different all together, and after 30 seconds I realised THIS IS NOT MY WATCH!!!! I told them and they ran out to the work shop-It took a long 10 minutes.
He came back. -I'm sorry this is very embarrassing Mr. we have just realised that Audemars Piguet have mixed up the watches and sent you back the wrong one. WHAT? Do you think they sent my watch to another customer- what are these guys doing? this watch is over 20 years old. -I'm sorry we just don't know what happened, we will contact AP immediately.
OK, please call me as soon as you hear from AP. I left the shop a bit shocked. By the end of the day I called the AD and the reason they didn't call back is because AP have not reacted and are probably still trying to find out how they messed it all up.
In the meantime I'm still waiting and have no clue what so ever on how they are going to handle this. Did they send the watch to another guy and are now trying to get it back?
Is that the Welcome to AP. People have warned me, but the RO kept singing to me from it's mermaid rock. They are one of the most prominent manufacturers in the world, part of the great trinity and I absolutely adore my 15202. That can give room for a little arrogance and not answering emails, but the mix of arrogance, stupidity, radio silence and basic logistic failures, that is a dangerous mix.
I will let you know what happens next.
Attached is a phone shot of the missing beauty.
What happened to my beauty?
Oh no! Good luck with getting your 15202 back!
That's a nightmare story. At least, if they do not find it, they have to give you a new one. That would be the least they have to do.
Crossed fingers!
Henrik
Crossed fingers!
Henrik
Sorry to hear but
I am not surprised.
My own experience regarding AP based on two watces is more negative in one year then much over 50 watches in over 20 years.
Based on the quality issues I have experienced, it is very difficult to place AP to something called "Holy Trinity".
Best
Kari
To cut the long story short:
I bought less than a year ago a new RO Perpetual and ordered 15202. The perpetual functioned some two weeks and the other one around a month.
First 15202 was "repaired" by AP but the same problem appeared in a week. Now the watch is repaired again and I'll pick it up in December and then the perpetual goes back to the manufacturer.
In both cases the oscillating weight is not moving freely and fails to give power to the watch.
If I would say "I'm disappointed with AP", it would be an understatement.
Best, Kari
First 15202 was "repaired" by AP but the same problem appeared in a week. Now the watch is repaired again and I'll pick it up in December and then the perpetual goes back to the manufacturer.
In both cases the oscillating weight is not moving freely and fails to give power to the watch.
If I would say "I'm disappointed with AP", it would be an understatement.
Best, Kari
AP have some serious issues that need addressing
I have had numerous issues over the years with various versions of the Royal Oak. Currently my 26401RO is back with the service centre because the minute hand keeps on moving. WTF is it with the damn loose minute hand, every one I have had has done the same thing. it either jumps when you set it, or it wanders off track in normal use. I have never had another watch do it. The main issue now is that whenever you use the chrono, the minute hand jumps forward thus messing up the time. The AP dealer said he has never seen it before but someone from another forum told be his RO has done the same thing since he bought it and AP can't seem to fix it. I think the entire movements are flawed and they need to get R&P to design a new one and then offer to replace all existing RO's with it. Fat chance of that happening, I swore I would never buy another, figured lightening wouldn't strike 3 times, but it did
I received a big amount of PM
telling about problems with 15202.
I also met one guy in London who bought a couple of weeks earlier a new 15202 and he told me proudly that he has no problems. That was on Friday. Next week I got a PM telling that his new watch does not work anymore - just same issues of my two watches.
I have more PP than fingers in my hands. I have also a good number of Rolex, Zenith, Blancpain, Breguet... No problems in any of them in the past six years.
I can't say my trust when AP is concerned would be Zero. I live in cold environment and know well how it feels when something goes below zero.
Best, Kari
You'll have your AP back, don't stress it too much....
I'm super sorry this happend, it DEFINITELY SUCKS....
But my out is that When there's people involved, there's gonna be problems. No matter how you look at it. And paying sky high for soemthing doesn't mean
problems won't come up...
You have your serial numbers, etc, so it'll get back to you.
BUT yes... the stuff Dr. Kol has gone through, IS indeed crap. So yeah... have some patience and it'll come back to you.
Let us know. And boy, that IS a beautiful piece!!
S
Getting it back
I understand what you're saying-but still even if I get it back how do I know it hasn't been round and delivered to another guy in Hong Kong and worn for a couple of weeks etc...
People involved yes, but this is basic shit putting watches in the right boxes, Ancienne...! + If I had not opened the watch wrap and kept it in a locker for a year I would have had a bad case after that. No, Ancienne this is unacceptable by all standards.
People involved yes, but this is basic shit putting watches in the right boxes, Ancienne...! + If I had not opened the watch wrap and kept it in a locker for a year I would have had a bad case after that. No, Ancienne this is unacceptable by all standards.
You're right, 100%
It does boil down to what you say... somebody in switzerland had 'brain fart', no?
Again, let us know what happens...
Again, let us know what happens...
What a shame, another bad experience for you.
This one is nearly impossible to believe. I sure hope it works out for you.
another happy camper.....
Oh Boy!
I'm starting to get a bit nervous owning a 15202ST as I'm in it for the long run.....at least: that was the idea.... Anyway: good luck and I hope it will get resolved quickly!
Really hope it all works out the way you want-- a little prayer may help. [nt]
No message body
I am sorry for what happened,but I don't understand.....
you say you finally purchased a 15202( with ap at 6) so the latest model of 15202 and because it has an open warranty you sent it back to service?why did you sent it to service? The watch is brand new!
Then you state that the watch is over 20 years old!!! No it's not it's barely 3 years old maximum....I don't, understand...
Mo
I had to read it several times myself Mo.
The poster does own the new 15202. He sent it to AP within the first 2 years of ownership so they can do the waterproof test and extend the warranty for an extra year. It is a great offer from AP.
But then he claims they sent a different watch back to his dealer, the one that is 20 years old. Like I replied before, it is almost impossible to believe such a mistake could occur.
But then he claims they sent a different watch back to his dealer, the one that is 20 years old. Like I replied before, it is almost impossible to believe such a mistake could occur.
It was the wrong watch!!
The thing is that it was the wrong watch with all the right paper work coming back from Le Sentier . Normally they just do a pressure test and then extend the warranty. I thought it was running a bit slow, which the test in the workshop also showed (nothing serious) so the AD decided to send it to Switzerland, which is also included. So basically when you by an AP you get 2 years warranty. you can then apply for an extra sticker for the warranty book, which takes 3 weeks to get-when you have the sticker you give it in for a basic check and water pressure and then you get the extended warranty ( 1 year extra)-makes sense?
Sounds like a story in a nightmare
Really sorry to hear this and I hope AP sorts this out for you. Keep us updated!
Cheers
Robin
Cheers
Robin
Thanks for all the support
Thanks for all the support guys-a couple of days down the AP nightmare day and I'm still without news. Not even an email or sign that they are working on it-radio silence is what I have. I will keep you updated on what happens-for now the only support I have is from you guys.
AP should stand behind there service department if they sent the wrong watch to you.
I think they should simply send you a new replacement if they cannot locate your Jumbo within 48 hours.
Hope this works out.
JerryW
I totally agree with you, Jerry
The fact that the OP has not heard anything from AP so far is already unacceptable customer service. He should have received a personal phone call from a very high-ranking AP executive who should have apologized for the situation and laid out a plan of resolution.
In my opinion, if they cannot quickly locate your watch (1-2 more days), then a brand new 15202 with a 5 year warranty should be making its overnighted way to you. By this very thread on this board alone, AP will soon do more damage to its reputation by not solving this issue, than their cost of simply providing OP with a new watch.
NickO
This message has been edited by NickO on 2015-11-13 08:30:30
"To break the rules you must first master them" following up on the 15202 cock-up
I had to call the AP Dealer yesterday to get any news of the 15202 mix up. They had just replied with a very short message to the AD saying " we apologise for the misunderstanding and will send you the watch ASAP".
Still no clue on when they will send it back. As my AD said on the phone: "you will never have AP call anything they do a mistake-we're used to that"
They definitely master the rules of covering their own aXX, so I hope they break that one soon and start following the basic rules of transparent customer services and keeping watches in the right boxes.
So so sorry to hear about that...
This is an EPIC shit-storm from AP's perspective. i used to hear horror stories from other brands but never expected such a huge screw up from AP.
Heads are gonna roll for this and I would demand a full explanation from them on this.
AP definitely monitors these online forums so they should be reaching out to you already by now i believe.
Hope everything works out for you.
keep us all posted.
Cheers,
Nop
Heads are gonna roll for this and I would demand a full explanation from them on this.
AP definitely monitors these online forums so they should be reaching out to you already by now i believe.
Hope everything works out for you.
keep us all posted.
Cheers,
Nop
Wow
Just wow. Fwiw pp photographs the watch when it comes in to make sure something like this doesn't happen!
I would wager that AP does the exact same thing
Only in this particular instance, it doesn't appear to have helped.
I wish you good luck in a such a sad scenario.
i am sorry to hear of your experience. I agree that human errors are forgivable, and forseeable, but the lack of an appropriate response from AP is poor business. I am glad to have learned of your experience, as I was pondering a perpetual calendar from them. Instead, I will stick with JLC and Patek, from whom i have enjoyed the best of service, including recently. In an industry of luxury and excess, the least they owe you is a proper apology and a one time friends and family discount valid for your life, provided your watch is found in reasonable timing. A new watch is obviously in order if they cannot locate it. And most likely, at this point, they cant. The terrible thing is the attachment we make to our watches based on scratches, memories, family moments. You can be robbed of it just like anyone else with any other possesion. But when AP, who has directly profited from you, causes you the mistake undeniably, and offers such disdain for your business despite several chances to rectify it, I say shame on them. They lost me as a potential customer, theres plenty of other gorgeous and iconic watches with Superior customer service.
Such a shame .... Wish you good luck
I love AP, owned severals and I plan to have another one, but this situtation is unacceptable !!!
Where are AP executives ???? On their ivory tower ??? I am sure they see this post, why they do not respond ? or call you ?
I never had an Hublot and do not want one but Mr Jean-Claude BIVER is always on the forum and answer to customers .....
AP where are we going ???
This message has been edited by fastback1967 on 2015-11-17 01:21:26 This message has been edited by fastback1967 on 2015-11-17 01:22:04
Stil radio silence from AP
Can you guys believe this? I am still without precise news except for the "misunderstanding" note from my AD. Armanico, do you know if there is a AP moderator in this room?
I will try to call AP and see how this works out.
I will try to call AP and see how this works out.
I am the AP Moderator.
And I already forwarded this thread to a contact of mine at AP Switzerland a few days ago.