Comments:
Discussing about aftersales service of this brand .
Hi guys,
i just want to share about after sales service about this brand...
and , i think this very hi end brand should have very good , excellent after sales service right??
However , my experience about servicing take so long time to wait.. the fastest is 4 months. If , the waiting list is long will takes up to 6 months.
With the other brand that i have.. they will take 1 - 2 months for servicing.. ( and the other brand i'm satisfied with their after sales service ).
I'm very disappointed with the after sales service of Richard Mille.
I hope this brand can focusing on this section . (Not only focusing on the sales ).
Any idea , comments , or who had same experience like me .. please do share here..
Best Regards,
Jeff.
i just want to share about after sales service about this brand...
and , i think this very hi end brand should have very good , excellent after sales service right??
However , my experience about servicing take so long time to wait.. the fastest is 4 months. If , the waiting list is long will takes up to 6 months.
With the other brand that i have.. they will take 1 - 2 months for servicing.. ( and the other brand i'm satisfied with their after sales service ).
I'm very disappointed with the after sales service of Richard Mille.
I hope this brand can focusing on this section . (Not only focusing on the sales ).
Any idea , comments , or who had same experience like me .. please do share here..
Best Regards,
Jeff.
Hi Jeff, the first thing that you have to consider is that RM is still
Relatively small and they are over loaded with back logs of yet to be produced pieces and that will effect the servicing eventually
But so as big brands one of which is PATEK PHILIPPE for example where servicing can reach at sometimes 6 months
As long as the quality of the service is top notch I for one am willing to wait although I totally understand how frustrating that can be
By the way which RM(s) you have?
respond to Riddler
Hi riddler ,
thanks for ur respond
I have RM 035 and RM 011 . which my 035 .. i was request to change the bezel plate . and it takes for 6 months.
right now my RM 011 is in trouble , hard to send it in the service center.. because , have to wait without it by 4 months .
Regards,
Jeff
thanks for ur respond
I have RM 035 and RM 011 . which my 035 .. i was request to change the bezel plate . and it takes for 6 months.
right now my RM 011 is in trouble , hard to send it in the service center.. because , have to wait without it by 4 months .
Regards,
Jeff
My experience
Hi,
I Have a RM005 FM Ti, I have a little esthetic problem Inside the Watch after an after service.
Normaly the period was 3 months to have my Watch and 2 weeks later I have it !
I'm very happy about RM after service.
Hi Jeff
Sorry to here about your disappointment with RM aftersales,
Any watch repair/service should not be judged on speed alone, especially complicated movements such as RM.
I would much rather have the work done correctly, to work on such movements cannot be done correctly if done at speed.
I do understand the frustration of having to be without your watch for this amount of time but in my opinion to work at speed on such complications is a mistake.
KM-LON.
Other brands
My Patek was gone 4 months when t had issues, and my Blancpain was gone for 6 months.
Almost two months wasted on customs clearance and transport....
Sounds like RM is not so bad when you consider how complicated they can be mechanically.
Rushwarp
Respond to Rushwarp
maybe ur patek is complication one bro ?
may i know which country u live in ? why the customs & clearance take so long ? (2 months ? )
Regards,
Jeff
may i know which country u live in ? why the customs & clearance take so long ? (2 months ? )
Regards,
Jeff
Time
Regular PP with moonphase, nothing difficult.
Customs kept asking for different papers, and then when it got there it was vacation....
Yadda, yadda...
Much better to have a repair center in your own country. Was at that time working in Sweden...
Cheers,
Rushwarp
Jeff - sorry to hear of the problems...
Lets face it, for the price point, this should not happen. However, as mechanical machines, such machines require periodic adjustment. Those who claim they do not, I would argue that the length of period is as yet unknown!
But servicing, by most high end brands, including Richard Mille is a time consuming event. Frustrating? Yes! Annoying? Yes! But most brands will take between 4 to 6 months irrespective and most tend to the higher end of that range. Customs, watch in the queue, limited resources for the high demand brands, time of year (this time of year CH is all shut; SIHH and the lead time to it is a no-go) all contribute.
Sorry. I can only hope that you have the watches back on your wrist so very soon.
Andrew H
I wouldn't say the aftersales service is bad...
though i'm really sorry to hear about your problems and delays.
That sounds like a pretty usual average servicing time for a higher end watch.
In my mind, bad after sales service means snooty reps, and poor response. And so far my experiences with their staff has been nothing but friendly.
Hope you get your watches back soon!
That sounds like a pretty usual average servicing time for a higher end watch.
In my mind, bad after sales service means snooty reps, and poor response. And so far my experiences with their staff has been nothing but friendly.
Hope you get your watches back soon!
My experience
Jeff
I'm sorry you have two watches in for repair. My experience with Richard Mille Was excellent. For me speed is only one factor. The communication and updates and deliver on time as promised is more important to me. What I hate is the black hole you get with some manufacturers on the status of the repair, the issues that arise and missing promised return by dates. My experience with RM was terrific in that they were in regular communication throughout the process.
Good luck. I know how you feel.
OpC
Case refresh costs
Can anyone give me a rough idea of the cost of a case refresh for a titanium RM011 please. No major damage, just a good polish required and bezel edges need sharpening.
Thanks in advance!
MY RM11 Ceramic
Hi,
I Had similar experiences whereby i had given my RM11 Ceramic went in for case replacement, from an estimate of 6 weeks it came back after 3 months and much to my disappointment the strap was not replaced nor the push buttons were cleaned or serviced. Whereas my Lange came back from service with standard procedure of complete polish and a replacement strap FOC.
They are new in the watch industry and i feel it will take them years to mature to come to the level. But i was informed by my AD that warranty period of my RM was extended to 5 years which proves the fact that they are pushing to excel.
Ovi
Ceramic?
Hi Ovi, 3 months for a case replacement (the whole case?) doesn't sound too bad compared to my experiences with other brands, but can you tell me which is the ceramic RM011 please? I didn't realise one existed in ceramic.