Comments:
The 5270P quality control issues
I went to my AD on Friday to pick up my new 5270P and the chronograph wasn't working, he is ordering me another one. I'm so glad I caught the problem before I took the watch home.
I'm scared the next one won't be perfect either. I'm so disappointed with Patek's quality control, this is a very expensive watch.
The minute counter wouldn't re-set to 30, it was re-setting to either 29 or 1.
A watch still made and assembled by a human.
Glad you caught it, and AD is getting you another. Nothing to be upset about.
It is frustrating, but you are in good hands
Of course this is not right or acceptable. But do not worry as it is not about quality control, it is simply the result of various (sometimes careless) handlings.
The good news is you spotted it in time and it will not be too long before you get a replacement. With Patek Philippe you can rest assured they meticulously take care of their customers and watches.
The good news is you spotted it in time and it will not be too long before you get a replacement. With Patek Philippe you can rest assured they meticulously take care of their customers and watches.
You are very lucky in a way.
Had you stepped outside your AD with the watch, and gleefully timed your walk back to your car, then discovered the problem, Patek would likely have made you wait months to resolve a warranty claim (and yet not extend your warranty).
Hope you get a new and proper 5270. It is certainly a nice watch.
Cheers,
John
Sorry to know about it and glad that your AD has sorted this out for you,
May I ask did the watch came in double seal, with the watch taken out of the seal in front of you at AD ?
And I agree with John that you are very lucky that you noticed the problem before leaving your AD.
Your second piece of 5270P should be perfect, as the chance of getting two faulted samples in a row should be as rare as hen's teeth.
Best, Henry
Your second piece of 5270P should be perfect, as the chance of getting two faulted samples in a row should be as rare as hen's teeth.
Best, Henry
yes, it was sealed I cut the seal myself
My AD is great, the watch was sealed and he waited for me to cut the seal. I just hope the next one is perfect in every way.
These things are always unfortunate, but you can at least be reassured Patek will work to fix that issue with the highest standards.
I can’t honestly imagine the watch will again come back to you with problems, especially at that price point (or at any price point!). Make sure to open again the watch in front of your AD😉Keep us posted.
he is ordering me a new watch
I won't be getting this one back, I'll be getting a new watch. I will unseal it in front of my ad. I'm sure this is rare, I am just worried about my luck.
Great, then indeed chances this happens twice in a row are (at least a priori) incredibly low...I really wouldn’t worry👍 [nt]
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You’re not the first. Won’t be the last.
Very disappointing . They market watches as being hand finished and inspected, yet we see models with dial defects and movement defects leaving the factory.
I’m a patek customer myself and find this ridiculous.
I’m a patek customer myself and find this ridiculous.
it's a real shame
I don't know how this watch passed quality control. They claim to test the watch for weeks, so how could they miss a Chronograph that didn't work?
Being a mechanical part, anything is possible.
But for them to sell a 200k watch with misaligned hour markers - no excuses there!
Sorry to read that
and I've read and heard more of these kind of issues with brand new PP watches.
All anecdotal of course and perhaps I'm too cautious, but it's the main reason I'm not buying a PP 5320G, which I chose to be my first PP. I'm not 'cool' enough to handle such a situation without exploding.
Hope it works out well for you.
Regards,
George
sorry to hear about this problem with a new watch ! Hopefully the ...
next one will be perfect !
I hope so
I think I will be ok the next time around, I can't get two bad watches in a row. I'm not that unlucky.
Too bad, but on the other side, it is a piece unique. A Patek Chronograph which is not a Chronograph. :))) At least you didn't get it, and you will wait for a watch which works perfectly. [nt]
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Sorry to read your disadventure for such a high-end brand and price !!
Yet, the quality controls are meant to be very harsh, and to be honest they might not even have noticed it as they probably check / test all kind of details that are out of eye-sight, and such a "basic" mistake has been overlooked...
Happily enough you spotted it, which reminds everyone to be careful !
Happily enough you spotted it, which reminds everyone to be careful !
Maybe a silly question but is it definitely a QC issue or could this be damage from shipping?
It seems hard to believe that a basic chrono function check didn't happen prior to the watch leaving the factory...
Same issue on my Duometre when it returned from service, chrono minutes dial wasn't resetting consistently (yet the chrono minutes hand reset perfectly 🤔 )
Same issue on my Duometre when it returned from service, chrono minutes dial wasn't resetting consistently (yet the chrono minutes hand reset perfectly 🤔 )
I solved the problem! Our dear @Patek_ambassador, not to long ago reported similar chronograph issue, meaning it’s the same watchmaker!🧐
He needs to be retrained, or maybe he party’s way to much...😜
Glad to hear it’s taking care off!
Glad to hear it’s taking care off!
Good that you caught it and great that it is being dealt with properly.
I have tried this watch on and it is pretty damned spectacular...congratulations : )
This is SO heartbreaking!
It makes me extremely angry that these stories are becoming more and more common with Patek Philippe. This type of thing may well be the true cost of all the modernizing and the building of “new manufactures” I love the brand, but I am beginning to realize that the brand I was in love with really existed 20 or 30 ( or 50 or 100 years ago). As they have grown, they have taken their eye off of the goal that brought them to fame and success in the first place. This is sad. Certainly they will put things right ( hopefully very very quickly). The point is that you should not have to deal with this sort of aggravation from “The Top Brand in Watchmaking”. I own some modern Patek Philippe pieces and like them very much. This just should not happen. Maybe in 5 or 10 years after a lot of daily wear. The fact is, I would rather have my AD open the watch far ahead of the time that I come to collect it. The AD should have a VERY good look at the piece and determine for themselves that ALL IS WELL. I don’t need the “honor” of cutting open a plastic bag from Switzerland. I hope you get your watch soon and that it is a CHAMP of a timepiece. Please keep us posted.
5 to 10 years later
It shouldn't happen in 5 to 10 years either. In fact, I'm against servicing a watch that's running well. I am wearing a 12 year old Patek now and there is no way I would send it in for service. It's running well, so no reason to have the back opened up.
I disagree
These watches are made by hand, are shipped long journeys and things happen. What is the new norm is the internet where people just trash brands. PP and the AD made this right, never the less, now it is all over here as a problem with people thinking QC is an issue. What is an issue is the alacrity that people post negative things on the internet.
Well, we must not be too quick to blame OR absolve
Some issues are clearly QC related and others could be mere unfortunate circumstances such as shipping damage. None of us can determine with certainty whether this is the case in this instance. So quick to judge is not good, but nor is the fanboy mentality where PP almost can do no wrong (to be clear, I’m not saying this is your own mentality).
But you are right that negative experiences inherently are more vocalized than positive experiences relative to their frequency in real life....a well-known phenomenon on the Internet.
Cheers,
John
But you are right that negative experiences inherently are more vocalized than positive experiences relative to their frequency in real life....a well-known phenomenon on the Internet.
Cheers,
John
The buyer is absolutely right in being disappointed
A 5270P costs over $180k retail; and it is simply unacceptable for it to be dysfunctional on day1.
Watches are usually transported by air and in protective packaging. These are not therefore susceptible to any extraordinary shocks etc.
Watches are meant to be worn day to day and are not fragile.
The bottom line is that it is a QC failure and Patek and the AD are duty bound to replace the watch; and above all accept responsibility for the QC failure.
I am glad that the watch package was opened at the AD instead of it being taken home as a safe-queen investment.
If this problem had surfaced a day later, am sure it would have become a long haul battle.
Regds
Yes, the AD took care of me. I mention that in my post. I told a story that happened to me, nobody is trashing Patek. I'm excited to get the replacement watch. [nt]
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