Very sorry to hear this Todd

As you got your Greytech from the boutique, are a loyal customer plus your watch is still under warranty, I am confident Montblanc will repair your watch and take care of you well.

Let me know if you need any help.
Hope you get your watch serviced quickly so you can enjoy the Greytech again soon

Cheers
Robin

Help with service and repair

By: Todd B. : April 29th, 2015-12:17

Hey guys, Wanted to ask for advice, suggestions, questions, etc... 1) As most of you know I recently (October 2014) purchased a Twinfly Greytech. Well the other day I tried to time a trip downtown and I noticed the hands got stuck when I tried the flyback...

No advice, but just sentiments

By: KL670 : April 29th, 2015-13:48

So sorry to hear that, Todd. It's one thing to have your fairly new watch to break; it's another to have to wait 3 months for the repair. Worst of all, it's very upsetting to have Montblanc tell you they might not cover it under warranty. I hope they said...

Thanks

By: Todd B. : April 29th, 2015-13:54

I'll certainly keep everyone posted. I'm still the biggest Montblanc guy don't get me wrong. As I type I'm gazing at my beautiful Rieussec on my left wrist. Three months does seem like a long stretch though and the warranty comment puzzles me but you are ...

Sorry to hear Todd

By: mkt33 : April 29th, 2015-14:06

One question...when you purchased your Greytech, was it with an authorized dealer? The main thing to have is the original sales receipt and the warranty paperwork signed/dated. If it was originally purchased from brick/mortar, you should have no problems....

Cool Mike

By: Todd B. : April 29th, 2015-15:03

Thanks for that. Yeah I bought it at the Montblanc boutique here in Scottsdale Arizona. I love the staff here. They are an amazing group and most of my collection has been purchased through them. So I support them whenever I can even if the prices might b...

You did well to purchase from the boutique...

By: mkt33 : April 29th, 2015-18:00

since you are a known and RECURRENT customer, I am sure they will take good care of you and the Greytech. Please keep us up to date. I think we all be interested in your impressions of their aftersales service. Warmest, Mike

Very sorry to hear this Todd

By: jrwong23 (aka watchthebin) : May 1st, 2015-13:59

As you got your Greytech from the boutique, are a loyal customer plus your watch is still under warranty, I am confident Montblanc will repair your watch and take care of you well. Let me know if you need any help. Hope you get your watch serviced quickly...

On your other question on your other MB watches

By: jrwong23 (aka watchthebin) : May 1st, 2015-14:01

Normally 5 years is a good time to send a watch for servicing - a practice many of my fellow watch collectors recommend Cheers Robin

Thanks Robin

By: Todd B. : May 4th, 2015-08:38

I appreciate it. That sounds good.

Mission Completed

By: Todd B. : May 8th, 2015-13:33

The Scottsdale boutique were great and located another Greytech to exchange so I would not have to wait the extended time while it went back to LeLocle. They have always been great to me. While I was not thrilled to wait for three months to get my watch b...

Great to hear Todd

By: jrwong23 (aka watchthebin) : May 9th, 2015-01:39

Glad all went well in the end. You are a dear customer to Montblanc and I am glad they treated you well Cheers Robin