At one point in my career the buck could stop with me
By: cazalea : March 2nd, 2018-17:16
A customer was continually complaining about our product, so I said “Fine. Send it back. Full refund!” Then he started back-pedaling “no no, you can‘t do that!” “Yes, I can. No problem. Money back, let me transfer you to accounting.” He cried, “I don’t wa...