mj23
5082
Finally made it home after 5+ month repair hiatus
I am over the moon to see this piece back home. I dearly miss it for the past 5+ months. I am glad that it came back in great condition and working well.
The whole experience was made better by the local boutique team even though the wait is really long. They took very good care of the piece both receiving and delivering it. They provided regular updates to let me know the status of the repair and were always there for me when I need to get further details of the status. Even though they still had to go thru the Texas service center themselves for updates, they made the process easier for me. I really appreciate their assistance throughout the process. The watch came back in a sealed plastic bag, sort of like a new watch, in a very well prepped and protective double-boxed package.
Only only gripe would be that Manufacture should treat warranty repairs as high priority work since the issue happens during the warranty period. So I feel 5+ month wait is way too long for such situation. I also think having to go thru Texas service center further delays the process as well.
I am glad I can enjoy it again. 
Finally made it home after 5+ month repair hiatus
I am over the moon to see this piece back home. I dearly miss it for the past 5+ months. I am glad that it came back in great condition and working well. The whole experience was made better by the local boutique team even though the wait is really long. ...
Thanks, the wait is worth it..but too long.. :)
Regardless, it's a splendid watch for sure!
yes, but don't wanna say it to jinx it!! ;p
Still got after shock...need some time to fade away
The issue was that it started to run slower and slower
then it eventually stopped running and I could not wind the watch anymore either.
I'm having this issue
This just happened to my Timewalker Greytech unfortunately it is out of the warranty period so I'm worried that to send it in will be pricey.
Did you have the same problem that it started with losing an hour or two first..
then it loses time longer and longer...where it eventually stops and cannot wind anymore
Yes exactly.
Never had an issue with it and then it did exactly what you described. Now it will not wind at all. I'm very nervous to send it for repair due to the stories I've heard about the Dallas hub it has to go through to get to LeLocle.
ARGH! Sorry to hear it Todd. Maybe someone knows another watchmaker in the US who can fix it?
I can ask around. As long as you have to pay for the repair, you should work with someone who won't drive you crazy getting it done. Which movement is in your piece?
Sorry to hear that..
So it looks like it's a common issue with Montblanc watches.. This is the explanation given for my watch as to why it stopped running: Diagnostics show that the movement of your timepiece has a restriction in the motion of the movement and requires cleani...
Will they extend your warranty by another 5+ months?
Glad to hear some positive changes as compared to MichaelC’s experience. Btw, this post is in “Independents” Rgds Raymond
Of course you watch things like a hawk.
Working in the semiconductor industry, you need Nano-precision everyday.😁
Oh no, another falcon is watching me 😱
Haha..no choice, mistakes are just too expensive for my company and customers 😔
I did ask them about extending the warranty and they have yet to come back with an answer..
I hope they will..cuz it's a big chunk of warranty time...25%
Why are they hesitating?
If Montblanc wants to build a reputation and show their care for the customers, JUST GIVE YOU AN EXTENDED WARRANTY!
Sure.
Poor salespersons. Always need to face the customers at the first line, but don't have the power to decide...
There's something call "escalating", you know right?
My boss teaches me well, complaint and keep complaining, up and up...if your sales cannot decide, ask for next level.
At one point in my career the buck could stop with me
A customer was continually complaining about our product, so I said “Fine. Send it back. Full refund!” Then he started back-pedaling “no no, you can‘t do that!” “Yes, I can. No problem. Money back, let me transfer you to accounting.” He cried, “I don’t wa...
That customer is a chicken but we are hawks....we fight and will not back off
We will return and move on 😬 Nothing and nobody, is indispensable nowadays 😜
Yes, I understand...want to give them a chance to respond..
Based on the response, I'll take actions accordingly..hopefully, it'll be a good outcome.
The local boutique contacted me today and confirmed that they'll extend my warranty by another 5 months to cover for the long repair time.
I am truly happy that they did that to make me a happy customer!
Went to get the 6-month warranty extension today and got surprised with a brand new two-year warranty!!!
That's a very nice gesture of the boutique to go above and beyond! Really feel grateful and feel they stand behind their product
Because they are horrible at customer service.
The watch comes with a 2 year warranty. If a repair is needed from month 13-24, the watch should carry a minimum of 12 months warranty from the time it is returned. But that is NOT what Montblanc says. They say "trust the repaired watch", and you only hav...
Right on!
With these looooong wait times for warranty work, it would be only fair to extend the warranty period a corresponding amount of time. "Restriction in the motion of the movement" is their way of saying it was contaminated with dirt or debris methinks ;-)
I asked this question and was told "NO". I should just be content the repair was correct.
After all, they assured me my battery was replaced and all was well ;-) Had they added some warranty time, or at least guaranteed the warranty work for 12 months, I might have considered keeping it. But when they refused to even warranty the repair (maybe...
Would you mind sharing what the other issue is?
I'd be interested to find out what it is as well.
Of course. The hand on the minute subdial sticks and will not advance.
If he gave it a hard tap, it would re-start. Hardly normal operation.
Glad to hear...
That the process was smooth and satisfactory, even if long. It seems lessons have been learned. Looking forward to seeing you post it regularly again
I am glad they learned how to actually place the watch in the foam padded box! Wow, they are really making great strides.
But the reality, this Richemont service center in Texas sets the gold standard as worst in the world. Everyone knows how they butchered my Montblanc repair, we frequently hear horror stories about IWC and Panerai work. My watch did work correctly upon ret...
May I ask how long was it before the watch malfunctioned?
Also, how long is the standard mb warranty?
Sorry to hear that
However, if such a high end piece breaks in 6 mths I would expect more to be done by mb. Minimally they should give u an extended warranty
