Montblanc

Todd B.
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Help with service and repair

Hey guys,

Wanted to ask for advice, suggestions, questions, etc...

1) As most of you know I recently (October 2014) purchased a Twinfly Greytech. Well the other day I tried to time a trip downtown and I noticed the hands got stuck when I tried the flyback function. Now I have only worn this watch a handful of times since I purchased it and only in an office setting. I probably have tried the flyback chrono function maybe 5-6 times since purchasing it. I took it to my local Montblanc store to have it serviced. They are saying because of the in-house movement and the limited edition nature it will need to go back to LeLocle for repair and will take a minimum of three months. They also said that there is no guarantee that it will be covered under warranty. Has anyone had anything like this happen to them? I am a bit concerned both for how long the repair will take and the possibility that I might be out of pocket for something that in my mind should be under warranty. Of course, I could be panicking for nothing.

and while on the subject, I have a few MB watches nearing two years old. What does the committee recommend is a good time to get them serviced? Do I only take them to a MB Boutique to get them serviced and should I expect them to be out for three months at a wack for something like this?

Any words of wisdom or encouragment will be greatly appreciated. Thanks

Todd