Todd B.
549
Help with service and repair
Hey guys,
Wanted to ask for advice, suggestions, questions, etc...
1) As most of you know I recently (October 2014) purchased a Twinfly Greytech. Well the other day I tried to time a trip downtown and I noticed the hands got stuck when I tried the flyback function. Now I have only worn this watch a handful of times since I purchased it and only in an office setting. I probably have tried the flyback chrono function maybe 5-6 times since purchasing it. I took it to my local Montblanc store to have it serviced. They are saying because of the in-house movement and the limited edition nature it will need to go back to LeLocle for repair and will take a minimum of three months. They also said that there is no guarantee that it will be covered under warranty. Has anyone had anything like this happen to them? I am a bit concerned both for how long the repair will take and the possibility that I might be out of pocket for something that in my mind should be under warranty. Of course, I could be panicking for nothing.
and while on the subject, I have a few MB watches nearing two years old. What does the committee recommend is a good time to get them serviced? Do I only take them to a MB Boutique to get them serviced and should I expect them to be out for three months at a wack for something like this?
Any words of wisdom or encouragment will be greatly appreciated. Thanks
Todd
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Thanks
By: Todd B. : April 29th, 2015-13:54
I'll certainly keep everyone posted. I'm still the biggest Montblanc guy don't get me wrong. As I type I'm gazing at my beautiful Rieussec on my left wrist. Three months does seem like a long stretch though and the warranty comment puzzles me but you are ...
Sorry to hear Todd
By: mkt33 : April 29th, 2015-14:06
One question...when you purchased your Greytech, was it with an authorized dealer? The main thing to have is the original sales receipt and the warranty paperwork signed/dated. If it was originally purchased from brick/mortar, you should have no problems....
Cool Mike
By: Todd B. : April 29th, 2015-15:03
Thanks for that. Yeah I bought it at the Montblanc boutique here in Scottsdale Arizona. I love the staff here. They are an amazing group and most of my collection has been purchased through them. So I support them whenever I can even if the prices might b...
Mission Completed
By: Todd B. : May 8th, 2015-13:33
The Scottsdale boutique were great and located another Greytech to exchange so I would not have to wait the extended time while it went back to LeLocle. They have always been great to me. While I was not thrilled to wait for three months to get my watch b...
