There are other experciences

Hi Marcel,

Sorry to hear your story, but it is not all bad when not ordering from an official AD as I experienced. A couple of years ago I was looking for a MC Reveil (the new Memovox wasn't out yet), and I came accross a used one somewhere at a watchshop in Spain. Bought it with only seeing pictures, but sometime you have to gamble! Watch came in the original box and with all the papers and certificates. One problem only; the hands were not alligned properly (this didn't show on the pictures, so was probably due to transport).

Enfin, there was still some of the two year warranty on the watch so I brought it to a Dutch AD where I never bought anything before. They handled everyting very well and a couple of weeks later I got it back, alligned and serviced as well! So maybe you should go to an AD and have it send to JLC to have it fixed under warranty.

I also bought some of my watches new at an official AD and I have to say this is really worth the extra money (if you can afford it of course).

Best of luck from a fellow Dutchman.

Starman

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Negative experience JLC distributor

By: marcelmug : November 25th, 2012-04:58

Hi, My name is Marcel and I am from the Netherlands (so sorry for my English grammar). My facination for the JLC brand started a few years back when I was looking in the JLC window of the Beverley Hills Boutique and the sales guy came out and invited me i...

Sad experience

By: dr.kol : November 25th, 2012-06:46

In general I have not been impressed with the straps of JLC with the exception of the ostrich ones. I also once contacted the Concierge through JLC home pages and never got any kind of reply. So this service did not impress me much. However, in general no...

Thanks for your honest input, Marcel.

By: amanico : November 25th, 2012-09:25

The brands don't like the grey market, and JLC is not alone, in this case. After all, you went, as you said, for a big deal, which at the end was not that good. BUT any JLC AD, or Boutique, can slve your problem. They will give you a choice of straps, and...

Thanks for the heads up

By: marcelmug : November 25th, 2012-10:02

Hi Nicolas, Thanks for the heads up as indeed I had a good deal with it. Never the less the negative feeling of such a product having that bad quality of strap as well a in my eyes bad aftersales / service / coullance from a brand like Jaeger LeCoultre is...

That is sure that straps are not the strongest point, on a JLC watch, I have to say. [nt]

By: amanico : November 25th, 2012-10:12

I will tell you honestly... you are right.

By: Fricks : November 25th, 2012-10:13

The watch is 1 year old so its under warranty. What if you go it as a present? And even if you bought it used, it is still under warranty. So basically, just bad after sale service. There is not much to debate here. Now you mention about "at these price" ...

Thanks for the experience

By: marcelmug : November 25th, 2012-10:31

To be honest, before I bought my first JLC I went back to the Beverley JLC shop to buy a watch there. The guy who helped me the first time wasnt there and the woman in there wasnt really happy to take my business, as it looked. So we went away. We went ba...

i can read you. I think it happened to most of us...

By: Fricks : November 25th, 2012-10:55

... Your story is so typical. I decided to to hit back when i am faced with attitude. Even if the shop is full of people. Of course always in a correct way, but i never accept it that someone gives me attitude especially that i'm going there for a good sh...

The next time you are in LA

By: 4Js : November 25th, 2012-13:24

Ask for Sarah. You will not be disappointed. Best, Joe PS. You can also contact herby email. She provides fantastic response and service. PM Me if you want her email address.

Thanks Joe

By: marcelmug : November 25th, 2012-22:21

I'm from Holland but also have a house near LA (Corona), so I am there on a regular basis for my US company, so any good contact is welcome. Will sent you a PM.

There are other experciences

By: Starman : November 25th, 2012-13:25

Hi Marcel, Sorry to hear your story, but it is not all bad when not ordering from an official AD as I experienced. A couple of years ago I was looking for a MC Reveil (the new Memovox wasn't out yet), and I came accross a used one somewhere at a watchshop...

Thanks for sharing your positive experience, too.

By: amanico : November 25th, 2012-14:21

All is not bad, the the Bad should be corrected. JLC reads us, and the brand is interested in that kind of feedback, psitive OR negative. Best, Nicolas

Lets hope

By: marcelmug : November 25th, 2012-22:29

Thanks Nicolas, also for the earlier advice for buying the Polaris ;-) Lets hope JLC Swiss will read this forum and see that there is in my case something wrong with their aftersales and maybe even with their "dealerships". Thanks all for the support its ...

Thanks Starman

By: marcelmug : November 25th, 2012-22:23

Will shoot you a PM to hear what JLC dealer you have in Holland then I probably will pay them a visit also.