Jaeger-LeCoultre

After a long wait (originally purchased in August, sent several days later to JLC for repair), JLC finally replaced my ...sigh...broken Duometre. The new watch, complete with new Guarantee Certificate, arrived today. For the last several months, I have ha...  

I'm sure this one will work just fine because nobody (maybe except me) can get a lemon twice. It's a splendid watch you have there so enjoy. Ruckdee

You can always make lemonade, or better yet, buy some time to be able to see the SIHH 2011 novelties Cheer up, Ruckdee! Best, Alex

Congratulations on your new watch. That Duometre is one of my very favorites -- it is just so beautiful and interesting. Feel free to post more photos whenever you get a chance. ;-) respo

For once that we have a post saying " Hey, I'm happy with the Service "... Seriously, when there is a problem, there is no reason to not mention it, but I aso find that a certain parallelism has to be kept in mind, and when the issue is over, there is no ... 

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Nobody wants to see their new purchase have a problem, but it's great that JLC treated you so well. It's a gorgeous piece! Enjoy it forever. -Dean

I find so very few companies in any industry offer quality customer service, responsibility and accountability. Wonderful to read that JLC gave you a replacement. What an amazing watch. Congratulations.

I am sorry that you had problems in the first place but I hope that you now find the replacement worth the waiting! Enjoy it - I am VERY envious Nikolaj

Such a gorgeous watch...enjoy!

That JLC solved the problem! Hope this one will stay with you without problem, Marc! Best Blomman

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