My Reply

Hi All,

Below is the reply that I received for JLC - not that dissimilar to what others have received and equally disappointing.

Thank you again for your interest in Jaeger-LeCoultre.

The luminescence applied to the hands & numerals, apparently does not work well on the markers, as indicated by the original orange dials that are no longer in production. From a technical standpoint, it is more challenging to apply the luminescence to the markers, than to the hands & numerals.

Based on this reason and to stay true to the aesthetics of the original

1968 Polaris model, our Manufacture has decided to create the non-luminescent contrast of the markers on the dial. Without the use of tritium, the marker colors do not keep with the coloring of the original model.

We have informed our office in Switzerland of your requests, however at this time we do not have any plans for any dial changes.

Not to sure where to go from here.

Best

MSam

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Polaris 68 new dial - so frustrated and disappointed

By: Kronos : May 17th, 2009-22:45

I just received my 68 and only the numbers glow in the dark, my understanding is that those with the wrong dial received a letter from JLC to change the dial for the correct one, is it possible to change it from the correct to the "wrong dial". It is real...

A very valid point

By: Clavi : May 17th, 2009-22:56

I agree with you that this lack of lume in the index is a functionnal (and hitoric consistency) problem. However, if you are frustrated by the lack of lume in the indexes of the '68, you should be equally frustrated by the lack of lume in the '65 reeditio...

Hi, Kronos

By: amanico : May 18th, 2009-04:29

Yes, you're right, the first dials came with a letter from JLC allowing a future change of the dial, till Dec 2009. It is not possible to do the same with the new dial, I mean going from the new to the former one. AFAIK, there won't be another dial, and t...

Polaris dial

By: moonway : May 18th, 2009-16:54

I have the same complaint so I emailed the client services director on the North American JLC website last week...she forwarded my complaint to the Technical Director and asked me to call him...but I haven't had the opportunity to do so. I wonder what the...

Email

By: Kronos : May 18th, 2009-16:59

could you please send me her email address by pm.

Hi Kronos, This is the...

By: moonway : May 18th, 2009-17:35

Hi Kronos, This is the email for the JLC "client services coordinator", Grace Fung [Email address suppressed for privacy] Good luck and keep us all informed on the forum as to your progress on the issue. Regards David