kkchome
39
a pity that it takes...
.... a post on a watch forum to get an positive response. An 8 month wait for service on a non- vintage/antique watch is ridiculous. To not call you to inform you of the pending delay is just not a reasonable level of customer service for an exclusive, luxury product.
I've had better luck here in Hong Kong with Richmont. I just recently had my VC Overseas Chronometer serviced and it was finished in a bit over 2 months and their team was an absolute pleasure to work with. I certainly hope that I do not experience a poor level of service when it comes time to service my VC Overseas Chronograph and my JLC Reverso. That kind of experience would sour me enough on the Richmont Group to look elsewhere for my future watch purchases. As it stands, I will never buy another IWC watch because of poor customer service in the past.
Extended repair times at JLC/Richemont
Hello, I sent my JLC Grande Sun Moon to Richemont in Texas for service in mid-February and was told at the time that it should be ready at the beginning of June. However, when I checked on the status of the repair today, I was informed that it wouldn't be...
Here is an answer from JLC.
“Dear Customer, You posted a message on the forum network watchprosite regarding the service of your Jaeger-LeCoultre watch, which captured our full attention. It is only through invaluable customer feedback that we can strive to improve our service to ou...
Requested information forwarded to JLC Customer Service
Hello, I just forwarded the requested information to the specified email address. Thanks you for you assistance in this matter. Regards, Ira
No reply from JLC customer service :-(
Hello all, It's been over a week since I forwarded the requested information about my watch repair to JLC customer service and have not yet received a response from them. This is disappointing to say the least. I've been revisiting the various watch forum...
a pity that it takes...
.... a post on a watch forum to get an positive response. An 8 month wait for service on a non- vintage/antique watch is ridiculous. To not call you to inform you of the pending delay is just not a reasonable level of customer service for an exclusive, lu...