Here is an answer from JLC.

“Dear Customer,

You posted a message on the forum network watchprosite regarding the service of your Jaeger-LeCoultre watch, which captured our full attention. It is only through invaluable customer feedback that we can strive to improve our service to our clients.

On behalf of the whole Jaeger-LeCoultre organization, please accept our sincere apologies for any inconveniences caused. In light of this unfortunate situation, please be assured of our consideration in this matter. Our main purpose being to maintain the highest degree of quality and service at Jaeger-LeCoultre, w e would be very pleased to assist you. If you would like us to get in touch with you, we kindly ask you to send us the serial number and the engraved reference of your timepiece, and your complete address, so that our team can keep you up to date regarding this issue.

We remain at your entire disposal for any further questions you may have.

Yours faithfully,

Customer Service Department

Manufacture Jaeger-LeCoultre

Service @ jaeger-lecoultre . com ( please remove spaces ).

Extended repair times at JLC/Richemont

By: iwolf81 : May 20th, 2014-12:33

Hello, I sent my JLC Grande Sun Moon to Richemont in Texas for service in mid-February and was told at the time that it should be ready at the beginning of June. However, when I checked on the status of the repair today, I was informed that it wouldn't be...

Yes, that should really be improved. Thanks for sharing your experience. [nt]

By: amanico : May 20th, 2014-12:47

Here is an answer from JLC.

By: amanico : May 22nd, 2014-06:09

“Dear Customer, You posted a message on the forum network watchprosite regarding the service of your Jaeger-LeCoultre watch, which captured our full attention. It is only through invaluable customer feedback that we can strive to improve our service to ou...

Requested information forwarded to JLC Customer Service

By: iwolf81 : May 30th, 2014-07:00

Hello, I just forwarded the requested information to the specified email address. Thanks you for you assistance in this matter. Regards, Ira

No reply from JLC customer service :-(

By: iwolf81 : June 8th, 2014-19:40

Hello all, It's been over a week since I forwarded the requested information about my watch repair to JLC customer service and have not yet received a response from them. This is disappointing to say the least. I've been revisiting the various watch forum...

a pity that it takes...

By: kkchome : May 31st, 2014-20:59

.... a post on a watch forum to get an positive response. An 8 month wait for service on a non- vintage/antique watch is ridiculous. To not call you to inform you of the pending delay is just not a reasonable level of customer service for an exclusive, lu...