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Oh, I can name a couple easily. Maybe that’s the problem in the industry in general, the tolerance of poor after sales service and not naming the brands...don’t you think?
Feb 14, 2022,14:23 PM
Personally I don’t take prisoners, I feel that bringing to light the shortcoming will trigger drop in sales, and that will force improvements...Nevertheless, I’m happy for you and your success!
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Baby is back!!!
By: pfang56 : February 14th, 2022-10:56
I am extremely pleased to share that I just received my Urwerk 203 back from service. As I shared before, this was my first experience with an Independent, and I had actually purchased this from a well known auction house, which was also posted on Urwerk\...
Indeed great work to Urwerk
By: pfang56 : February 14th, 2022-13:54
And hats off to Independents. Maybe this is the next level of collecting which is next to become (if not already) the future of watch collections. Peter
That's great feedback
By: pfang56 : February 14th, 2022-13:59
I will definitely say this is probably the best service and after sales experience to date in my humble 20 years of collecting. I do have some positive experiences with AP (very recently) and some positive experiences with Panerai (late 2000's), but perha...
I see several who are following these examples...
By: pfang56 : February 14th, 2022-14:01
But there is one brand (which I will not name) which I've been a little more disappointed with the quality and timing of servicing, despite the large production. Peter
Good to hear
By: Weems@8 : February 14th, 2022-12:04
Urwerk did a great job. My independents are fresh, so i do not need to bring them for service. I brought my Longines to service for the first time i serious start with collecting watches. Ones i brought a Tissot to service when on a morning it fell of my ...
Understand...
By: pfang56 : February 14th, 2022-14:15
Sometimes the extreme scenario tests the bounds and limits of behavior. I think Urwerk could have treated me differently given that this was purchased outside their network - but yet, they delivered above and beyond this in multiple occasions - and I thin...
Longines from an official AD
By: Weems@8 : February 14th, 2022-22:00
I written about the Longines Conquest vhp gmt i brought for service. Quick respond, quick action. That could be i bought the watch at an official Longines AD. I do not always buy watches at AD’s. It depends where i see the watch i want. I have also good e...
Incredible watch, incredible team!
By: mrds : February 14th, 2022-13:55
Great to hear of youtr positive experience. I have always wondered how the 202/203 looks on the wrist. May I bother you and ask for a wristshot of this beauty? Please enjoy your newly returned UR!
Your wish is my command...
By: pfang56 : February 14th, 2022-14:25
The watch face looks like a digitized cyclops with a wide toothy smile...The metal is a PVD-Platinum....The crystal is curved a little bit. Cheers Peter ...
Many thanks, dear Peter!
By: mrds : February 14th, 2022-14:54
It really is a true marvel and a technical tour-de-force. Looks terrific on your wrist! Best, Daniel
The customers service is amazing
By: Watchonthewrists : February 14th, 2022-16:15
When i had my 103T in for a spa treatment it came back like new and within the time day told me it would take them . Kudos for Urwerk
Wow a 103T?
By: pfang56 : February 15th, 2022-17:23
Incredible piece and share more!!! Peter
Wow incredible photo
By: pfang56 : February 16th, 2022-11:51
I have yet to see one in person! It looks brand new!! Thanks for sharing, Peter
How very wonderful to hear
By: takman : February 14th, 2022-16:26
Thank you for sharing your experience and well done Urwerk team! You will be able to enjoy this watch even more than you did before.
Like
By: GuyT : February 14th, 2022-16:30
I really like Urwerk I just need a bigger wrist or a ‘reduced size’ watch. But don’t they look good.
Very cool! I am SO GLAD to read this!
By: patrick_y : February 14th, 2022-17:37
I am So Glad to read this! I too had a good service experience with Urwerk too! Here's a write up of mine. www.watchprosite.com /
I had the complete opposite experience..
By: jp884 : February 14th, 2022-17:50
I'm glad you had a quick turnaround and a wonderful experience. But mine was the complete opposite. The NOS 201 I had sent in could not be repaired (movement manufacturer went bankrupt) so I had to pay up for a 202 so I had to chip in an additional $17k f...
Interesting!
By: patrick_y : February 15th, 2022-17:29
Seems like Urwerk definitely dropped the ball in your case! Yes, proper communication is definitely an important factor! You cite a lot of solid examples where they were deficient and could improve. Thanks for sharing! These unfortunate events do happen! ...
Thanks Patrick..
By: jp884 : February 15th, 2022-18:09
I wasn't going to post about it, because in the end we did come to a fair resolve I felt. But when I saw the glowing accolades, I was like wait a minute. That is completely different than my experience. And at least the forum members know not to buy a 201...
Yikes!!! Sorry to hear that...
By: pfang56 : February 15th, 2022-17:33
Your new photos are absolutely divine with your new 202 PT - which I'm hoping will help assuage the challenges you had with the experience. As I recall the 201 had the manual wind movement which supposedly had reliability issues (I think I read this in a ...
Thanks Peter..
By: jp884 : February 15th, 2022-18:06
I do love Urwerk and I love their designs so I try not to let an otherwise anomaly case like mine define the company. In their defense what other company other than small indies can I get in contact with the owners? Martin Frei was wonderful in resolving ...