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Czapek Service Amazing

 




My Czapek suffered an unusual mechanical issue. The hacking lever broke. Since I have known Mike Margolis from way back on Timezone and he is the Czapek US rep, I emailed him about what to do. He suggested I send him a photo of the papers with the serial number. He checked it out and let me know it was still under warranty so the repair should be covered. He took care of everything including updating me along the process. During its return to the States, its aftermarket gator strap was seized. Czapek took responsibility and sent a new Czapek strap also free. It is such a charming watch, but the way the company treats its owners is outstanding.

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13 Comments view entire thread 

That's excellent to hear.

 
By: indignantdenial : May 21st, 2024-03:20
I've been interested in a QdB for a while, so this gives me good reason to like Czapek. Great story, thank you for sharing that.

It’s the extra effort and response to unexpected challenges like the strap seizure that say something important and meaningful about a brand. This was nice to read.

 
By: ArmisT : May 21st, 2024-04:15

That's the way to treat a client. Bravo.

 
By: amanico : May 21st, 2024-05:31

Great to hear , had a small issue with my Czapek too a few years ago and they handled it perfectly for me 👍🏻🤗

 
By: Watchonthewrists : May 21st, 2024-05:31

Good story. This is the type of service that should be standard in the industry.

 
By: M4 : May 21st, 2024-10:44

Wow, that is excellent service.

 
By: enjoythemusic : May 21st, 2024-10:54
If there's one thing over the decades in horology i've learned, it is that many are always very happy to sell you ____, yet when it comes to timely servicing they make you wait 3 to 6(!) months. Czapek is doing things right. Bravo Czapek!

Great customer service all around!

 
By: Chronometer (aka yacomino) : May 21st, 2024-10:58

Thanks for the info

 
By: Mike H : May 21st, 2024-12:17
It is probably a usual human behavior to always complain when something goes wrong but considering it is normal when it goes right. Actually I believe some people or brands are taking care of others better the average and it is great to praise them and ac... 

Amazing there is still some service in the industry

 
By: TeutonicCarFan : May 21st, 2024-12:30

Totally confirm Capek excellent service ..but not only !!!

 
By: Gis : May 21st, 2024-18:09
As proud owner of an Antartique I can confirm the excellent service by Czapek ..:but honestly , more importantly , you have an amazing watch !! I tried myself 2/3 times that watch and it is one of the best dial on the market !! You can have a Patek , CC ,... 

Thanks Gis

 
By: roundel : May 22nd, 2024-02:10
The watch is so charismatic. The power reserve/ day of the week is both ingenious and flawed. Once you accept that it’s no problem that the watch will wind down sometime on Sunday, it’s charming to wind to the correct day when you happen to select it to w... 

Like the blue dial. Happy to hear that the aftermarket service was

 
By: hora12reborn : May 21st, 2024-19:20
was effective.

A little slow coming around here but

 
By: mikemargolis : June 6th, 2024-13:08
So happy that we were able to help you out, and thank you for your kind words. The Golden Rule wins again.