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Horological Meandering

Then be very cautious...

 

Your treatment by the JLC boutique sounds terrible but don't expect better service from Patek.

There's plenty of examples on the forum where the Patek attitude to customers has rubbed many up the wrong way.  Imagine being treated as if you're lucky to be a customer and you get the idea.  Warranty issues?  Expect to wait months with your watch in Geneva and then don't be surprised if the required work hasn't been performed and it has to go back, posisbly several times.

I had similar issues to yours with Patek's standards of quality control and I was left very unhappy about the overall service I received (even though my local AD was pretty good).  I am left feeling like I've been taken for a fool. 

It is especially galling as I had a warranty issue with a Rolex that was resolved in 2 weeks with most of that time spent running the timing tests.

I'll be selling up and moving to VC or Lange.

 

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15 Comments view entire thread 

Patek or Jaeger-LeCoultre

 
By: mamac : March 3rd, 2011-09:53
I know I am on Patek forum so be kind with me... I am a great fan of Jaeger-LeCoultre, and I count 5 of them (Diving Pro, Polaris Platinum, Navy Seals Alarm, Compressor Tides Of Time and a vintage). For some personal reasons (servicing, after sales servic... 

The correct word is more switch

 
By: mamac : March 3rd, 2011-10:27
I would have say Switch in place of Changing. That mean to go from Jaeger-LeCoultre brand to Patek brand Best Marc

Hi....

 
By: MiniCooper : March 3rd, 2011-10:27
Do you mean that for personal reasons you will sell your JLC watches and get a PP? Cheers

Well....

 
By: MiniCooper : March 3rd, 2011-10:36
if I were you, I would take a step back and do this if I were absolutely right... Meaning, that you want to sell them for the right reasons for you, whatever they are... You know best.... As far as the question of size, PP watches are smaller than the JLC... 

Go slow ...

 
By: AndrewD : March 3rd, 2011-16:23
Hi Marc, My advice is to go slow, particularly if you are contemplating this change because of a grievance with the company. These annoyances are often short-lived and can be resolved with effective communication. And you are planning a big change from sp... 

here is my experience with jaeger lecoultre singapore this year

 
By: xsw : March 4th, 2011-01:27
i just bought an ultra thin and there was a fiber in the watch dial.. how can a fiber end up inside a watch dial! i got it replaced a few weeks later.. Ive also got an issue with my watch strap (it is "worn" on the sides) visited them and the answer i got... 

Then be very cautious...

 
By: johnswatch1 : March 4th, 2011-06:39
Your treatment by the JLC boutique sounds terrible but don't expect better service from Patek. There's plenty of examples on the forum where the Patek attitude to customers has rubbed many up the wrong way. Imagine being treated as if you're lucky to be a... 

Thanks for sharing and definitely more stories over at the PP forum.

 
By: patrickmaniac : March 4th, 2011-07:41
But die hard PP fans will tell you that it's part and parcel of owning the "Ferrari". cheers PAt

i went to richemont, afterall i wasnt getting any help at the JLC boutique

 
By: xsw : March 4th, 2011-09:44
i only we nt to boutique for the watch strap issue. it was a waste of my time and i walked out of there feeling really bad after getting such patronising attitude. i was told it is *my fault* for not checking properly before buying. i went to richemont fo...