AndrewD
[HoMe Moderator]
12829
Interested to hear others experiences ...
...with FM servicing.
Without papers you couldn't expect the watch to be serviced under warranty, but I can't see why they wouldn't take the watch for service and you would cover the costs, just as any of us would.
I hope this is just a misunderstanding and that FM get back to you with an explanation. Many older watches get separated from their boxes and original papers and I have not heard of companies refusing service, at least on more modern pieces.
Please keep us informed, but also try to be impartial and do not use the public forums to leverage a response from the company.
Good luck.
Andrew
Franck Muller service issues Hong Kong
I have a problem with a Franck Muller that I bought. It has a scratch on the crystal and needs a light polish and maintenance. Now I bought this watch in Spain without papers and box when I was still working in Europe. Now I am transferred to Hong Kong an...
Interested to hear others experiences ...
...with FM servicing. Without papers you couldn't expect the watch to be serviced under warranty, but I can't see why they wouldn't take the watch for service and you would cover the costs, just as any of us would. I hope this is just a misunderstanding a...
update FM maintenance in Hong Kong
I am not trying to get leverage, i am trying to find a way to get this watch for maintenance in Hong Kong. I am not so about guarantees since I always doubt it can be claimed. Now I have been contacted by Sincere that I can bring the watch for repair. The...
It's always a good idea to learn about service before buying a watch.
Companies have surprisingly different policies. However, so dealers. In some cases, customers have discovered that if they can get a watch to the manufacturer directly instead of going through a dealer they save considerable amounts of money, as some deal...
Thanks for the update. My experience ...
... with warranty service is that there is no charge at all from the AD you purchased the watch from. They cover all the sundry costs like packaging, handling and transport back to the Manufacture. Outside of the warranty period the AD may or may not char...
You are raising a very important point ...
... that is how manufacturers, distributors and the service network can or wants to assist in the logistics necessary to get a watch serviced or repaired. Now what I did not understand in the original case: Sincere is running the Hongkong FM shop, so they...
And another grey area:
I had purchased a JLC in Singapore. It was still under the two year international warranty and I had all the appropriate papers. But the JLC AD in Australia still wanted me to pay AUD60 for them to package up and send the watch back to Switzerland. As I d...
Sincere "Fine Watches" and Frank Muller
yau128, I am sorry for your trouble. The relationship between Sincere "Fine Watches" and Frank Muller has been very complicated over decades. Sincere had 4 changes of owners in the last few years and a couple of those were due to "financial distress". Tha...
Final verdict
And the final estimation came in at Crystal EUR 500 Polish EUR 300 Oil and cleaning inside EUR 500 Administration fee EUR 200 New crocodile strap EUR 200 A hefty EUR 1700 This is the most I have ever paid for a watch maintenance. My AP Polaris had more do...
The price appears high ...
... but when looking at the details, it is justified: the unique curvex case dictates a sapphire crystal to be spherically curved in a very complex shape. This is not a simple flat disk, nor is it a slightly less simple domed circular crystal. The product...
Thanks for this perspective Marcus...
I was about writing something along similar lines. It points again to the fact that case design & construction (and their implications) are all to often under appreciated elements of the whole. Another aspect that comes with this is turnaround time. A...