AndrewD
[HoMe Moderator]
12829
Thanks for the update. My experience ...
... with warranty service is that there is no charge at all from the AD you purchased the watch from. They cover all the sundry costs like packaging, handling and transport back to the Manufacture.
Outside of the warranty period the AD may or may not charge a handling fee to get the watch back to the service centre. The fee may vary depending on whether it is local or international (eg. back to Switzerland). And the fee may be waived if it is a dealer you have built up a relationship with. I seem to remember the cost of sending an F.P.Journe from the Hong Kong Boutique back to the Geneva Manufacture was CHF500, regardless of whether I accepted the quote for service (which they couldn't give me until they had the watch in their hand at the Manufacture).
But all this varies from country to country and dealer to dealer. No set process or fee. It's a pity that when people purchase a new watch that they don't ask more about the service issues - the common question might be "how long is the warranty on this watch?" but they don't delve any deeper.
Regards,
Andrew
Franck Muller service issues Hong Kong
I have a problem with a Franck Muller that I bought. It has a scratch on the crystal and needs a light polish and maintenance. Now I bought this watch in Spain without papers and box when I was still working in Europe. Now I am transferred to Hong Kong an...
Interested to hear others experiences ...
...with FM servicing. Without papers you couldn't expect the watch to be serviced under warranty, but I can't see why they wouldn't take the watch for service and you would cover the costs, just as any of us would. I hope this is just a misunderstanding a...
update FM maintenance in Hong Kong
I am not trying to get leverage, i am trying to find a way to get this watch for maintenance in Hong Kong. I am not so about guarantees since I always doubt it can be claimed. Now I have been contacted by Sincere that I can bring the watch for repair. The...
It's always a good idea to learn about service before buying a watch.
Companies have surprisingly different policies. However, so dealers. In some cases, customers have discovered that if they can get a watch to the manufacturer directly instead of going through a dealer they save considerable amounts of money, as some deal...
Thanks for the update. My experience ...
... with warranty service is that there is no charge at all from the AD you purchased the watch from. They cover all the sundry costs like packaging, handling and transport back to the Manufacture. Outside of the warranty period the AD may or may not char...
You are raising a very important point ...
... that is how manufacturers, distributors and the service network can or wants to assist in the logistics necessary to get a watch serviced or repaired. Now what I did not understand in the original case: Sincere is running the Hongkong FM shop, so they...
And another grey area:
I had purchased a JLC in Singapore. It was still under the two year international warranty and I had all the appropriate papers. But the JLC AD in Australia still wanted me to pay AUD60 for them to package up and send the watch back to Switzerland. As I d...
Sincere "Fine Watches" and Frank Muller
yau128, I am sorry for your trouble. The relationship between Sincere "Fine Watches" and Frank Muller has been very complicated over decades. Sincere had 4 changes of owners in the last few years and a couple of those were due to "financial distress". Tha...
Final verdict
And the final estimation came in at Crystal EUR 500 Polish EUR 300 Oil and cleaning inside EUR 500 Administration fee EUR 200 New crocodile strap EUR 200 A hefty EUR 1700 This is the most I have ever paid for a watch maintenance. My AP Polaris had more do...
The price appears high ...
... but when looking at the details, it is justified: the unique curvex case dictates a sapphire crystal to be spherically curved in a very complex shape. This is not a simple flat disk, nor is it a slightly less simple domed circular crystal. The product...
Thanks for this perspective Marcus...
I was about writing something along similar lines. It points again to the fact that case design & construction (and their implications) are all to often under appreciated elements of the whole. Another aspect that comes with this is turnaround time. A...