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Horological Meandering

Need your take on my issue with Audi

 

Not a horological matter but one that really made me upset and angry today....

So I got a new Audi Q5 from a dealer in UK.
I was supposed to collect it last week Thursday, but early Thursday afternoon got an email from my sales assistant that during the Pre Delivery Inspection they noticed that the paint has some blemishes and they need to sort them out...

It was quite annoying as I cancelled my insurance on my then current car (A5) that I was selling back to the same dealer I was getting a Q5 from. As a “goodwill gesture “ they gave me a loan car. A4 Avant.

Today, I was supposed to collect the car.

All the blemishes were supposed to be fixed and paint protection put on. Also, I did mention to them that to remove the badges (Q5, TFSI).

When the sales peron unveiled the car I straightaway noticed (black metallic paint) that there were a lot of micro scratches/smears all over the bonnet, roof etc.

The places where Audi “removed” the initial blemishes were looking hideous. With almost grey hue to the area they’ve “fixed”.

On top of that the badges were not removed.

Question is, am I being unreasonable demanding my car that cost me nearly £50k to look good?

Got the manager involved but all he could do was to apologise and get the car detailed externally!!

Now I’m left nearly another week without my Q5 with the loan car. And my Q5 is going to be sorted out by a contractor.

How do I approach the subject of reimbursement? By the time I collect the car next week I would have wasted nearly 2 weeks of my insurance. They’ve got my payment even earlier. Nearly 3 weeks ago.

I’m really annoyed as I’m not the one who tries to find a fault everywhere but in this case the dealership just chanced it hoping I won’t see the poor paintwork.

Bit of a long post from my side but I really am annoyed as hell!


Best

Stan

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15 Comments view entire thread 

I would refuse the car

 
By: batholith : January 16th, 2020-10:34
and ask for another. It has to be perfect from the factory. From your description, all an outside contractor can do is take off a few layers of paint or clear coat and respray.

You are entitled to formally reject the vehicle....

 
By: Cpt Scarlet : January 16th, 2020-10:38
If something goes wrong within the first 30 days of delivery, then you have more of a leg to stand on. In fact during that period, the dealer is required to take the car back and give you a full refund. It's worth noting the request must be made in writin... 

This is good advice

 
By: NickO : January 16th, 2020-11:06
If I dropped $65K on a brand new car I’d want to be 100% satisfied or I’d roll that deal back. Sounds like consumer protection laws in the U.K. allow you to do just that. I’d then take my business to a different Audi dealership. The other learning lesson ... 

agree with Ed...

 
By: berlin90 : January 16th, 2020-11:59
do not take the care....ask for a replacement or go to another dealer. Be sure to let the Audi supervisor rep for the UK know what is going on with detailed pics and in written form. No one should spend that on a car that is not new and 100%

I am not familiar with UK laws but

 
By: jim_94104 : January 16th, 2020-12:02
if you can, do not take delivery of this car. There must be a reason(s) why the car was not in mint condition. I had an aweful experience here in the US with another German car manufacturer, and long story short, that car had to be re-sold back to the dea... 

You can swap cars; the other expense and inconvenience is more nebulous

 
By: cazalea : January 16th, 2020-13:36
But you can get a different car that will please you and you’ll soon forget the trouble. I went through 3 Citroen BX TZDs (red, blue, black) when I lived in the UK. Dealer wasn’t much help but Citroen UK sorted out all the problems for me. Mike

Hi Mike ....

 
By: Cpt Scarlet : January 16th, 2020-16:09
He is entitled to formally reject the car and have a complete refund under consumer law in the UK Kind regards The Cap’n

Yes of course for the car

 
By: cazalea : January 16th, 2020-21:52
Reimbursement for miscellaneous costs is what I meant.

Refuse the car.

 
By: chippyfly : January 17th, 2020-05:41
Several years ago I paid a deposit and ordered a new Alfa Romeo for delivery at home and to take away my Alfa trade-in, all at the agreed prices with settlement immediately on delivery. While waiting at home for that delivery, I received a call from the g...