ijl
39
So the JLC switzerland disappoints
I cannot freeskiing believe it.
I picked up my watch on friday as planned.
With a new dial face. Supposedly...(i'm sure you see where this is going)
Using my naked eye, i could still see a faint mark.
Thinking i was being histrionic, i decided to go home with the watch, concentrating on the positives of having my watch back after 6 months.
Looking at the work sheet, it said the face has been replaced. So there can't be a mark. It's gotta be in my own head.
Over the next few days, i cannot help notice that there still is a mark there.
To put this thought to rest once and for all, i decided put it under the slit-lamp biomicroscope under 8x magnification at work.
There....still......is a smudge.......AND fragments of luminescence around the 1 o'clock mark.
Still cautious, i called my AD to accept his invitation to request the old replaced dial from switzerland which was offered on the day i picked up the watch.
Initially, i had declined thinking it'd be just obsessive compulsive to ask for the face.
If a reputable company like JLC says that they will replace the dial face, it WILL be replaced. Right?
I received a call from the national JLC manager this afternoon.
The story goes - We apologise but we've been lied to by JLC switzerland.
We were promised that the face was to be replaced on numerous confirmatory emails that they have sent but the watch maker has intervened and was cleaned instead as it has passed the 'naked eye at 30 cm test'. (but i can still see it with my naked eye at 30cm!).
Therefore we have tracked down a brand new face in Richmond in HK, where there is a licenced watch maker for the master compressor chronograph and it will be replace and the old dial sent back. We are so sorry.
Can you believe this?
I have documentation from JLC switzerland saying it received a complete service and new a dial face.
I can't stop laughing at the ridiculous situation i find myself in.
This message has been edited by ijl on 2011-06-01 04:06:45
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So the JLC switzerland disappoints
I cannot freeskiing believe it. I picked up my watch on friday as planned. With a new dial face. Supposedly...(i'm sure you see where this is going) Using my naked eye, i could still see a faint mark. Thinking i was being histrionic, i decided to go home ...
shocking
I can't tell you how much this disappoints me. Everyone makes errors... but to out-and-out lie! I must confess your experience makes me rethink any JLC purchases in the future. They are currently my favorite brand, but I expect at their prices to stand by...
Pas vrais ! .. Jamais .. Beyond, what should happen !
One can only say: - 1/ chin up .. and through ! - 2/ Maybe even consider collecting facts and the docs , maybe document it by pics and write a real letter to JLC senior Management, supported by your AD. It might not change the story, but maybe might someh...
lying
It's the out and out lie on the receipt that is most distressing. As I said, it makes me re-think JLC as a brand to purchase in future....
Yes, indeed
it is the receipt that is most distressing me at the moment. how can one have confidence that what you see is what has been done. There will always be an element of doubt....
Simply flabbergasted..
I am so sorry to hear about your experience! I am in agreement and you should put together a history and write a letter to JLC. Hopefully (and at last), I hope your dial gets addressed to your satisfaction.
OUCH!!
Sorry to read of your continued bad luck. Seems like you might have enough info to write a good mystery novel "The Dark Side of JLC". Based on your experience I'm sure glad I never sent my EWA back to fix the flawed dial (for which I provided a photo in y...
the only reason
not accepting my AD's offer to refund the money is that they have done so much for me in trying to get this issue fixed. It's their desire to stand by you, do their best and beyond what JLC has offered to do, that prevents me from making all that effort g...
Very sad to hear this!
I do understand your reaction, mine would be the same. Best regards Blomman
I appreciate your frustration 100%
I would be livid in your situation. I really don't understand this outcome/reponse from JLC. We see this kind of unethical service from time to time in other cliche areas of business, but I find this a bit shocking. It's no excuse, but perhaps it comes do...
I bet the national JLC manager who called you is just as furious as you are...
This sounds like a series of unfortunate oversights at the JLC factory. i.e. by the watchmaker who thought the dial was good enough as is, and the customer service rep who failed to correlate the paperwork and the actual services performed. I can imagine ...
I absolutely agree with you
JLC being one of the top ranked watch companies, I also expect nothing but the best. When one purchases such watches, one expects the matching JLC's top notch standard of service, and reflection of what they say they represent. ie, you enter the 'lifestyl...
Sorry to hear
But good thing you posted this here. It will get sorted out in good time I'm sure.
That's not good.
Not at all. I hate when this happens. Hope they fix it soon. Thanks. Vte
The number of incidents with imperfect dials ...
is certainly beginning to become worrying. My brand new master compressor also came with an "unclean" dial, and that was directly from the factory 2 years ago. I really start to wonder if they are really using trained watchmakers in every step at the fact...
Amvox2
Yeah, as I mentioned earlier, I have a blemish-- a line radiating out at exactly the 7 o'clock position on the silver part of the original Amvox 2 dial. It's really only noticeable in direct sunlight, but it is over 1/4" long! I'm wondering if I should ha...
I too worry about the 'next'
service with JLC. what else do i need to endure? I really do sincerely hope that JLC sorts the after-sales issues out.
my ultra thin came with a fiber in the dial
when i first got the watch brand new and i posted here. anyway yea i totally understand ur worry... plus some of the horror stories i've read here can add to your worries. :-P
someone I knew had a very bad misfortune with his 68 tribute to polaris
You frustration and your anger are very understandable. On the well known french watch forum called fam, a member described his more than bad experience alongwith JLC Switzerland where because of an email problem as well as other administrative problems,i...
mine too
would be close to 7~8 months if i accept the 'second' watch face replacement... I agree whole heartly, it's not acceptable from brand like JLC....
i wonder if they realize that REALLY good after sales service...
will translate to more watch purchases. and in general, that bad service just affects the whole higher-end watch category as a whole. "it's hard to service/repair that thing 5 years down the road... i'll just stick to my regular moonwatch"... there you go...
you know
with this experience and your statement that people 'stopping' at certain price point, indeed has made me re-think about working my way up to a more complicated watches in the future. I was aiming for a tourbillion watch or two in the future, but i do not...
Visual check
Sorry to hear of your experience. This sounded all too familiar to one I had with Richemont (IWC) a couple of years ago, in particular the reference to the visual check. I had an Aquatimer refurbished and in the process the bezel was changed for a used on...
I've never had good experience with after-sales services
I have several watches going for their routine service in the past and they all came back with either minor problems that I just put up with or scratches and dings on the watch cases. I can polish those dings and scratches off myself but I have to put up ...
It's really disappointing and unacceptable
Your experience seems to be what many of the watch afcianodos are experiencing and my experience is another that adds to that list. I believe, sending a watch back for a full overhaul is something that one looks forward to, because you know it's going to ...
G.O.
I have only had one watch go in for service-- my G.O. Navigator, which was losing 5 mins a day about 2 years after I bough it, and I took the opportunity to replace the caseback with with display back (not sure I should have, but...) Anyway, it was a perf...
Thanks for sharing your experience, and very sorry that it happened.
I'm sure that JLC will read your post, and take note of your observations on what happened to your watch. I'm so sorry for you. Keep us updated, please. Best, Nicolas.
thanks
thanks nic. Do JLC monitor forums like this? If they do, i hope they take notice of what aficianados are complaining about and make some changes. Plus, if they are monitoring, my AD's service and the upper management has been exceptional. I highly and per...
Yes, JLC deoes read our forum ...
And I'm sure they are not happy with what happened. Best, Nicolas.
update
so, the latest is that i have requested for a replacement watch. As i could not bear sending my watch off again and sitting there waiting. The JLC customer service (not JLC national manager as i was under the impression at first) personnel has spoken to t...
Aha, so there is a scenario
under which you would accept your money back! Anyways, good luck on the new arrival.
Replacement watch
I would go for the replacement watch. While they HAVE totally messed this situation up, we can at least HOPE this is poor decision on one watchmaker's part... and that JLC management wasn't aware of it... and that they WILL make their customer satisfied. ...
IJL, could you please send me, BY PM, all the details?
JLC just sent me an email and wants to check all this... I told you they read us... Best, Nicolas.
Unacceptable....
A situation such as this should never happen in a company such as JLC.... If this is the case indeed, then JLC should really make it up to you... Stating that the dial was replaced and no doing it is not only unacceptable but alsoi illegal.... If I was ma...
imo: this is to save costs / reduce expenses
especially if you're under warranty. part and parcel of owning a watch i tell ya lol
sorry to hear this...
... hope MJLC will be contacting you and resolve your issue soon. stefan
Similar experience
I echo the sentiments here. And it appears the bad quality and the unacceptable situation of watches being returned in worse state then when they are sent it does happen more than ocasionally. I won't do a sob story but i will confirm the same fear i have...
3rd World
Could you kindly elaborate on this "3rd world" that you refer to? And perhaps tell me more about the 1st, 2nd, and any other worlds we live in or are neighbours to? I couldn't care less about semantics but you use an incredibly outdated phrase that explai...
I totally agree with you, and would appreciate if the term Third World would be avoided.
Thanks for your reaction. Next time; I will simply cancel an answer or post which should not be respectful, just respectful. Best, Nicolas.
Follow-up
Then please delete or cancel my post. I stand by what I said and the term "third world" is a term that is used commonly in all forms of context so if that is below the standard of political correctness at this site I will note that regardless of my person...
I won't accuse...
..you of zenophobia. I have nothing but sympathy for your fear of ancient Greek philosophers. That said, there is a very accurate term for your baseless accusations against the people of India and China.
Maybe before you respond you...
Maybe before you respond you might care to do some basic due diligence about where the term zenophobia actually derives from. Having a word with greek background does not mean a greek philosopher was involved. And my only context of feedback is regarding ...
Well, one more like that, and you will be the thrid I will ban this year.
Let's be clear, I have no problem with you to criticize the JLC about the Service Quality. If you do it in an elaborated way. But I won't accept your poor thoughts about any country in the world. No need to answer. Nicolas. This message has been edited by...
To add a positive note
This thread took a sad turn the last days. That said, I will only add a positive remark to ensure readers do not get the wrong impression. I have used the Singapore service centre several times and everything seems to be fine and in order from a customer ...
It goes
In my opinion, it all goes into the individuals (irrespective of where they come from). That may explain the reason for imperfection in the work carried out back at JLC. It is the passion that matters most. Just think about what makes a perfect cup of tea...
Totally agree with that. I saw problems everywhere in the world, and not only ...
In a special place. Well said. Best, Nicolas.
Now that this has resurfaced from June.....
and I somehow read through the whole thing...I'm curious as to what the outcome was! Did you take delivery of a replacement? How is it? Love it?? On a side note, I'm a new JLC owner, have posted 2 of my JLCs here not long ago (now 3...well technically one...
The OP got a new MCC1
Here is the link JLC.watchprosite.com I presume he's enjoying the lovely watch! Not to inflame passions or anything, but your story is also disturbing.
haha yes...
i really think it might be the same ding!! but i like the piece so much it doesn't matter and I cannot imagine having to send it off for a long long long time. I always wonder why the servicing side of time pieces take sooooo long.
JLC
I ordered a TT DSA European version and thinking of picking up a MC. I hope JLC does the right thing and takes care of their clients.
In most of the cases, there is no issue, and when there is...
Most often, the issue is positively solved. BUT, that being said, a brand, every brand must have to get tha ambition ( ambitious goal ) of 0 flaw, and to have a 100 % efficient service. You shouldn't worry too much, IMO. Best, Nicolas.
yup, i wouldn't hesitate with the MC
and the DSA is awesome. i love these tributes. I wasn't from the era so didn't get the chance to own one, so it's a great opportunity. I know it's not quite the same but these tributes will be special to me in 30-40 yrs time.
Future classics, for sure.
The MC Memo will certainly have a nice card to play, here. After all, it was the first modern evocation of the Polaris! Best, Nicolas. This message has been edited by amanico on 2011-10-28 03:01:14
thanks!!
that's great. I'm sure he's off somewhere enjoying his piece for a little over a month now!!