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Chopard

Quick Update - Response from Chopard

 

I thought it was appropriate to let Chopard corporate know what happened with my watch as everyone I've talked to seemed very surprised something like this could happen.  So I sent Chopard an email yesterday via their website but assumed it would just go unnoticed.  Today I received an email from Benjamin Binsfeld who has the title of Head Watchmaker in NY.  And he copied in 4 other people at Chopard corporate on the email.  His email stated "I  am sorry to hear about your dial. Please feel free to ship the watch to my attention in New York and I will replace your dial free of charge."  I was very impressed that the Head Watchmaker would respond personally to a generic email I sent through the Chopard website.  That is pretty impressive customer service.  I'm going to send him my watch after the holidays and I'll let you know how that process goes.

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10 Comments view entire thread 

Missing luminescent marker

 
By: mdkrebs11 : December 26th, 2007-20:02
Bought my first Chopard watch today from an authorized dealer here in Chicago. I bought the Chopard GTXL Chrono and absolutely love it. When I got home tonight I was obviously curious to see what the luminescent markers looked like so I took the watch int... 

Hmmmmm...I'm sorry to hear that....

 
By: Kong : December 26th, 2007-21:26
Hi Mdkrebs11 Welcome to our Chopard forum....and normally I will congrats for the new watch too. Which GTXL Chrono you bought? The beautiful slate 2007 series? I've experience with other watches before...a good reminder ,now if I'm buying any Superluminov... 

Lume Picture

 
By: mdkrebs11 : December 26th, 2007-23:25
Here is a photo of the bad lume and a photo lit up. The lume shot is not the clearest but you can definitely see that the mark at 11 is not lit up. Love the watch but pissed off about bad lume at 11. Surprised something like this could happen with what is...  

Very interesting. Never seen this on any watch from any brand before

 
By: AnthonyTsai : December 27th, 2007-08:39
Guess I have to add it to my list of usual things to test on a new watch whenever I pick it up from a store: 1) make sure hour and minute hands line up at 12 o'clock 2) winds properly 3) date change works 4) no dents on case and scratches on sapphire crys... 

Brought it back

 
By: mdkrebs11 : December 27th, 2007-12:14
Took the watch back to the AD today. They said they have never seen that happen before on any brand and could not possibly understand how it got through QC. They called their other store to see if they had another one in stock to do an exchange but they d... 

Quick Update - Response from Chopard

 
By: mdkrebs11 : December 28th, 2007-09:41
I thought it was appropriate to let Chopard corporate know what happened with my watch as everyone I've talked to seemed very surprised something like this could happen. So I sent Chopard an email yesterday via their website but assumed it would just go u...