Audemars Piguet - Not just AP

Not just AP

In a similar vein, although to me even more ludicrous; It does appear these days that although you buy a watch, you no longer truly own it all.

When it comes to service items, some companies charge you for the new part, but refuse to return the old part (which you bought with the watch, so it really is yours)

Also, From this same company who I had that issue with, I have also had to return a whole watch to them in order for them to supply a new screw for the bracelet. This involves transportation, insurance and the possibility of damage when all I want is an external spare part. This has now happened twice with the same company so unfortunately, although I love what they make, I will no longer be buying one of their products again.

By the way, the above is not for an AP product, just highlighting the high handed approach many of these companies now adhere to. Customer is right, no not really!!

A great shame

regards

Tim

💰1479 Marketplace Listings for Audemars Piguet›

Disappointing service experience

By: Tony C. : July 10th, 2013-11:06

I will begin this post with a few qualifications. As some readers know, I am primarily a collector of vintage watches. It should come as no surprise, then, that the recent, negative experience I had with the AP service department relates to a request for ...

not really surprised....

By: mjnoumoff : July 10th, 2013-13:08

AP may have a policy that every watch that the company works on must have a service (or at least a record of a recent previous service by the company must be present) or AP will not perform any other type(s) of service on the watch, even cosmetic changes....

Sorry to hear of the difficulty Tony.

By: MichaelC : July 10th, 2013-14:29

Let me start by saying that I applaud the manner in which you wrote your post, and wish others would use it as a model when voicing displeasure. As for the content of your post, I see both sides of the equation to be honest. I am currently working on a wr...

Thank you, Michael...

By: Tony C. : July 10th, 2013-18:17

I appreciate your thoughtful response, though we will have to agree to disagree on a few points. As to this question: " Aside from the cost, is there a reason why you would not want that done while the watch was there? " my answer is twofold. First, while...

Hi Tony.

By: MichaelC : July 11th, 2013-07:51

I do understand where you are coming from. I'm going to follow up with you by PM.

Welcome to the world of high end products.

By: JerryW : July 10th, 2013-20:25

I have had a few watches serviced by AP (one is going to the AP spa tomorrow for a case refinish but due to the age I know they will require a service), sure it is expensive but the workmanship IMO is first class. Every time a watch is returned I fell lik...

Service

By: Tony C. : July 11th, 2013-07:39

I appreciate your input, Jerry, but I never suggested that AP's technical services were anything other than outstanding. My complaints are about policies relating to service, not the actual service itself. Regards, Tony C.

Not just AP

By: 41northpole : July 12th, 2013-04:56

In a similar vein, although to me even more ludicrous; It does appear these days that although you buy a watch, you no longer truly own it all. When it comes to service items, some companies charge you for the new part, but refuse to return the old part (...

Hi Tim...

By: Tony C. : July 12th, 2013-10:59

I couldn't agree more with the absurdity of the policy you mention: In a similar vein, although to me even more ludicrous; It does appear these days that although you buy a watch, you no longer truly own it all. When it comes to service items, some compan...

I've argued for years that is theft...

By: Tony-GB : July 13th, 2013-17:14

...To take someone else's property without their permission is theft. I would never purchase anything from a company that has that practice. Tony