CR
[Moderator]
4051
Please continue to post your experiences here! And a question...
I find it interesting and valuable to hear about different people's experiences obtaining Lange service (1) in different countries/regions and (2) from Lange boutiques vs. Lange authorized dealers vs. Lange regional service centers vs. the Lange manufacture in Glashutte.
What I think we learned from this thread is that your experience was indeed a "bad contact": The person at the Paris boutique failed to give you complete and correct information.
So, let us now assume that Lange does not offer a simple polishing for the reasons that others mentioned in this thread. Instead, assume that Lange must remove the movement from the watch, disassemble the case, replace any lost metal, polished the shiny portion of the case, and re-brush the brushed portion if necessary.
How, if at all, does this change your opinion about (1) the cost and (2) the waiting time? Let's return to those two key points, since I believe they were the two main issues in your original post.
[My personal opinion is that the cost is fair, but the 20-week waiting time seems too long for just case polishing or refinishing. I'd rather see 12 weeks.]
This message has been edited by CR on 2013-05-22 14:43:45
Another bad experience about L&S
I have a rose gold 1815 chronograph and have made a little scratch on the bezel, not deep at all. I asked to the parisian L&S boutique how much and how long it would take for a very smooth polishing. Answer : 500 € (around 645 US$) and a 20 weeks dela...
Schadenfreude! A clear case of Schadenfreude :-)!
First: really shocking what they charge! Lucky that I dare and can polish my watches myself. Secondly: Schadenfreude means " pleasure derived from misfortune of others". Thirdly: DIY ... get yourself a decent home polishing kit ... I am sure it will pay o...
Schadenfreude...
Hi Moriitz, Don't feel too happy because this little experience made me nervous, but not sad ;-))) By the way, if you have a good polishing kit to recommend, don't hesitate, let me know where I can get one. it is not for the pleasure to save 500 € but for...
It needs possibly laser welding too?
Hi Didier I have not seen the scratch but possibly it is deeper than you think and needs to be filled with substance than just being polished? This could justify the fee. Moritz
Mmmmh... It looks like
Lange is not living it's best moment here on the Purists.... I don't know whAt to think really... Mo
Lange is a part of a stock listed group
and we all know that those companies are maximizing their profits on a short run. That's the price we have to pay for the Quarter Economy. Patek is privately owned. They can afford (if the owners want) to think with a bit longer perspective. I am an entre...
You're probably right !
Hi Kari, You seem to know what it means to run its own company. A client is hard to win and easy to loose. I appreciate to be considered a little bit. Patek knows perfectly how to do it. Elegance is often a question of spirit... best, Didier.
Words of wisdom!
Indeed, it is hard to run your own company and it requires a long term perspective. You must be able to see the issues also from the perspective of the client. In stock listed companies you can forget the show when you are out. In your own company there a...
Kari, Lange is part of the Richemont group
are they not? Vacheron is also part of the Richemont group, and I have had fantastic service from them. I purchased their new world time watch in 2012 and it malfunctioned 1.5 months after I received it. I live in the US, the watch was sent to Switzerland...
Might be...
My experience of VC Boutique in Geneva was terrible. The service was like buying a second hand Russian car from a post-Soviet country and the price of servicing a watch like buying a BMW. My VC was serviced in Switzerland - just a routine service. It was ...
It is hard to explain when you are preparing
to spend so much money that you would be treated in such a fashion. When I am looking at high end watches I don't want my ass kissed meaning people don't need to go to extremes with their service but you would like some respect and attention that correspo...
I have visited i.e. Wempe in Germany, UK and US
and the service was always great. At the moment I live in small and miserable Estonia and all they have here are roads full of holes and potatoes. So I'm buying my watches from other countries. Because I need to travel out from the country to buy anything...
You are right, same group.
And i am sure there are a lot of great experiences related with VC and Lange. Otherwise those brands would not hang around. In the end i am just saying that my experience has been quite bad; especially with VC. However, I'm just one client and my experien...
I would not actually define that as "bad"
And as for the reasons that Kari stated above, i agree. Hey there guys here are NOT NPO's yah! Tschuss Stephen
Quit whining!
You say it's a tiny scratch. Suck it up and wait until the watch needs servicing. You're paying the price for being unessessarily obsessive compulsive - it's only a scratch after all.
???
Whining is not in my vocabulary, sorry ! I just relate an unpleasant experience, it is my right, isn't it ? By the way, let me add something : the guy int he boutique insisted to service my watch, even after explaining that it has been serviced for 2 year...
there is a hugh difference between...
the service @Lange and @Patek. Lange does not offer a "simple" polishing, cause you will always lose material. So they always add material (they somehow laser very small gold strings into the scratch) and thereby close the scratch. Since this is a very ex...
Thanks for the explanation !
I didn't know this "detail"... At least, you give me reason for me to understand. Thank you.
No need to be nervous,
in fact you should feel some reassurance. Your watch will come back like new. I have seen circumstances much worse than you describe where watches have returned indiscernable from factory-fresh. As others have pointed out, more info would be useful here b...
I should have written "bad contact" ? Is that OK for you ?
;-) By the way, you did not speak with the guy of the Lange boutique, so you don't know how the discussion went... I remained cool but I got no explanation from him. Believe me, I won't post any more about L&S after sale servicing : I've read that my ...
Please continue to post your experiences here! And a question...
I find it interesting and valuable to hear about different people's experiences obtaining Lange service (1) in different countries/regions and (2) from Lange boutiques vs. Lange authorized dealers vs. Lange regional service centers vs. the Lange manufactu...
