TheWindingStem
628
I am utterly impressed by Lange.
I got a call today from the NYC boutique manager saying they've already sent a new piece to Canada where someone here from Richemont will deliver the piece to me and exchange it.
I honestly am beyond impressed. My previous dealings with Rolex and Patek were handled very differently. I expected some form of exchange but I was more concerned about having to pay for another flight to NYC to perform the exchange and waiting for a new piece to come in. This is excellent customer service and shows an outstanding commitment and respect Lange has to its craft and its collectors.
I have my eyes on the 1815 chronograph boutique edition now!
First Lange!
Hello! Ever since Lange released the Saxonia Thin 37mm I've been smitten by its restrained beauty. Something about that watch took my breath away and I'm extremely fortunate and happy to have acquired a RG version from the NYC boutique. The watch was seal...
Huge congrats!
I was fortunate to get my first Lange this year too (1815) and it is a wonderful brand! Heartiest congratulations.
You might have realised this already
but your ultra thin has a richer patina than the 35mm Saxonia and therefore arguably a more attractive watch. Well done and I hope you get that dust particle out. I hope your Lange warranty is signed by the AD or else it would be invalid (a stamp alone is...
Thank you!
Bought it from the NYC boutique so I'm not worried. Also, the boutique has their in-house watchmaker which is amazing. Only problem is i live in Toronto and i actually flew down just to pick up the watch!
Congrats on the watch!!
You should contact the NYC boutique, explain the situation (ideally send them a pic of the dust on the dial), and ask them to tell you how you can get the watch shipped back to NYC and then (later) back to you at no cost and with no Customs hassles. I'm s...
They already did.
Emong contacted me and said they had already arranged for an exchange to be sent to Canada where a member of the Richemont group will deliver the new watch. By far the best customer service in the watch world.
Huge congrats 👏🏼👌🏻 beautiful Lange
Get that problem fixt asap otherwise you cant get that full pleasure from a new watch
Huge congrats 👌🏻 beautiful Lange
Get that problem fixt asap otherwise you cant get that full pleasure from a new watch
Huge congrats , beautiful Lange
Get that problem fixt asap otherwise you cant get that full pleasure from a new watch
Fantastic Moe. Huge congratulations for this new Lange. You'll quickly solve this little problem with Lange. Wear and enjoy it in the best of your health.
Warm welcome here by the way. We hope to see many more posts from you. Best wishes Alkiro
Thank you Alkiro for your welcome!
I'm most certainly going to be active here and participate in discussions and share my own experiences!
Big congrats!
Small issue which should be able to be fixed easily, which is still unfortunate considering it is new. A lovely watch though My 1815 is being worked on my Lange now as it is running too fast for my liking, but I'm confident it will come back and work as i...
huge congratulations !
wear in good health ! dust on a dial, the boutique should be able to help you get this right quickly ! best, mahesh.,
Congratulations to your Lange! Tue dust issue is only a small (put intended) problem.
Very good choice to go for the 37 mm version. Show us a wrist shot please! Best Moritz
Congrats! This is class! Definitely a "big" watch despite its size.
My 35mm says hi... ...
Thank you for your wishes!
Upon further inspection this morning I found s couple of other issues on the movement. There's appears to be a smudge on the ratchet wheel and some sort of scrapes on the plate adjacent to it. ...
Congratulations!
The 37mm Saxonia is a wonderful watch. I'm sorry to hear of the issues you're having - the NYC boutique staff are great in my experience so I'm sure they'll be able to help you out promptly.
Huge congratulations and a warm welcome to the Lange family!
Langes are keepers and you definitely made an excellent choice with the Saxonia. I hope the QC issues are an anomaly and that Lange will address it swiftly for you. Do keep us updated!
I am utterly impressed by Lange.
I got a call today from the NYC boutique manager saying they've already sent a new piece to Canada where someone here from Richemont will deliver the piece to me and exchange it. I honestly am beyond impressed. My previous dealings with Rolex and Patek we...
Congratulations and that is what top-notch customer service should be!
I find the team of the Lange boutique here in Macau is excellent too.
That's great news and fantastic service.
Definitely a way to build brand loyalty...even just hearing the anecdote and not experiencing it personally!
Congrats Moe, wear it in excellent health!
I live in Toronto too. I know the people at the Boutique having visited frequently. They are first rate and really look after their clients. It's too bad there is no boutique here. Several of the Richmont brands recently opened boutiques here at Yorkdale,...
That's good service
Once in a while you get into trouble. I had a dust particle on a panerai.... tourneau (retailer) was trying to convince me that waiting for 6 six (with a big maybe) was reasonable for a fix. After some back and forward they just gave me a different one. B...
