TAG Heuer

As a fan of the brand, I have always appreciated its unpretentious image and innovation, both before and after the brand's decision to focus its efforts back to its roots after a long and successful venture in the realm of haute horology. However, in rece...  

These kind of problems isnt nice and good for the brand , if it happens a few times with me i would sell them and turn my back at the brand

there is normally a reason why... but there seem to be a lot of scratches from strap changes which is unusual as even a demo piece would not have the strap change out that often. If it was sold as seen rather than them selling it as a new watch, I guess i... 

is that it was sold to me as a new watch, of course, not as NOS or demo piece. it was only after I saw the scratches at home while trying to change straps that I went back to the boutique to enquire about its history. I am sure they can have the scratches... 

Its unusual as brand boutiques do not normally heavily discount pieces. Let us know how you get on and great collection BTW! Cheers Andrew

yes I understand the discount is unusual for brand boutiques but in this case they have a good reason, as TH has essentially exited from he high horology segment so. Without further marketing, I reckon they will have a hard time moving the rest of their V... 

Why put yourself through this rigmarole? Just get rid of the problem now rather than let it drag on until it’s too late. If you don’t know them already, get very familiar with your local consumers laws, and exercise them. You could probably buy the same o... 

if I wanted a refund I am entitled to one based on local laws, but it is not my intention to get a full refund nor do I want to put undue stress on the store manager who has been very helpful and apologetic all along. And I am sure if I were to ask for a ... 

By your own admission, and evidenced already, there doesn’t seem to be any interest in getting this resolved, at least not with any sense of urgency, so again I’ll ask a plain and simple question… Why bother wasting your time? No brand is worth bothering ... 

There's a reason why the store employees always take the watches to the back to affix a new strap. They don't want you to see them scratch the watch with the screwdriver. The ones who do it Most salespeople at these stores are eager to get back onto the s... 

To read that, Patrick. I know of three exceptions locally - at the local Chopard Boutique the watch always gets brought to a watch maker for the change; at Breitling they bring out the tools and do it in front of you (was impressed) - and they truly seem ... 

Some Tourbillon stores have an in-house watchmaker, so it would make sense that such a request is performed by a watchmaker. I have one local store in the suburbs of San Francisco that I know keeps a Rolex and a Patek Philippe watch maker on the books fiv... 

When the watch maker is not in. Which is reassuring

I bought my thin little UN dress watch (on strap) and was happily playing with it while sipping some champagne, and the store manager (who I knew well) sidled over, grabbed my arm, and guided me to the "watchmaker's bench". She sat me down, set two boxes ...  

Never let it out of your sight! Have them do it in front of you!

which is why most of the time I do strap changes myself, which to be honest, is not that difficult. I actually asked with a relatively high priced piece like the V4, whether the strap changes were done by their service centre and the store manager honestl... 

You have to remember... That store staff doesn't care that much. And if that specific watch has "been around the block" the store has even less fear of any "minor scratches" in a place where the customer would be unlikely to notice.

professional watch strap changer guy, but even I do not leave scratches on my watches when changing straps. Looks like someone didn't care, didn't know how, or probably both.

back in 2007. They sent me a display mode of a PAM 112 with tons of scratches and dings that there was no way they could NOT have known it was not brand new. I made so much of a stink about it with them that they refunded my money. That may seem the right... 

this is around 10x magnified! Apparently you did not see it in the shop. Most of the scratches are on the inside - so not to be seen if a strap is attached. But I know, still annoying... If you change straps: How would you avoid scratches?? Basically the ... 

it is magnified for clarity but trust me, see them with your naked eyes and the amount and severity of scratches is alarming. I am no professional but for me to put so many deep scratches on the lugs I would have to have been drunk and not give a rats ar... 

Thank you GCTime for sharing your pain. I would also be pissed. Thank you all for sharing your experience and even mentioning the brand and the dealer/shop. IMHO sharing the truth and experience among friends are so valuable to protect each other.

service from LVMH service centers (the authorized service centers for Tag, Fendi etc.), Rolex, and Vacheron, while Omega has let me down so much in service that I stopped going to them for servicing and I'm trying to resist adding any new Omegas into the ... 

actually in this instance I feel more betrayed than I otherwise would have had the brand been less welcoming and pleasant in communicating wth me on pleasantries on previous occasions. I had developed the impression that they were to be trusted but then I...