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Richard Mille

Poor customer service...just like their parent/affiliate AP

 

Honestly while I love Richard Mille, reminds me of the lazy boutique staff at AP boutique that just about refused to assist with a request for a new strap and deployant for my AP ROO 25770. My wife went to the boutique to purchase a new strap and deployant for me as a birthday gift (easily $1500 worth of merchadise). She was told the boutique did not have the strap or deployant, could not get the strap or deployant, maybe try another source.

SERIOUSLY!?!? The boutique couldn't ring the HQ in Clearwater, FL to figure out what straps were available and order the deployant? I mean isn''t the AUDEMARS PIGUET boutique part of AP??? Nasty and poor service.

Looks like Richard Mille boutique isn't far behind. Maybe try the Richard Mille HQ service directly?

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13 Comments view entire thread 

Rubber Strap for RM 005 - RM 002

 
By: lykoxx : June 9th, 2015-02:02
Hello everybody, I 'have a RM 005 FM. It's a wonderful watch. But I want Fun !!! I find there is not a lot of choice concerning straps for this watch. Even if it's the same with RM 002 - RM014 - RM 023. For RM 010 and RM 011, the choice is very large with...  

Well Loris, yes and no :p

 
By: Mark in Paris : June 9th, 2015-03:12
They usually provide a large strap choice in exotic materials. Other brands don't provide these kind of straps (they usually have croc material available and not in every colors either). But they certainly don't have a wide offer, if any, of rubber or Kev... 

50 straps for 50 owners?

 
By: kolosstt : June 9th, 2015-11:15
If they say no, I firstly wonder if this customer request/desire has ever left the boutique. How does RM find out about the market demand if the boutique or AD never tells them? They will surely do 50 straps if they would see a possible demand for 50. How... 

Poor customer service...just like their parent/affiliate AP

 
By: mjnoumoff : June 28th, 2015-09:18
Honestly while I love Richard Mille, reminds me of the lazy boutique staff at AP boutique that just about refused to assist with a request for a new strap and deployant for my AP ROO 25770. My wife went to the boutique to purchase a new strap and deployan... 

Well...

 
By: texex91 : June 29th, 2015-04:43
I guess one could be disappointed. But what about the guy who wants one in purple, then the guy who wants one in orange...blue...you see the issue? Hopefully your quest will bring you a new strap, but don't expect RM to make something just because one per... 

suite

 
By: lykoxx : June 29th, 2015-07:46
I understand, I just say that red rubber is avaible for RM 010 and RM 011. I don't want a colour that doesn't exist. The production of RM002 + RM005 is important I think. So make 50 pièces it's possible. I think a lot of personne could buy red strap it's ... 

Good new !!! for christmas

 
By: lykoxx : December 16th, 2015-00:00
I' ll have my red rubber strap !!! What else !! I'm waiting

They agreed to make one?

 
By: Conkers : December 21st, 2015-20:22
I requested a navy blue vented rubber for my 002 and they said no. They have agreed to make you a red one?

Thanks Lykoxx

 
By: Conkers : December 30th, 2015-02:57
I will see if they have another and are prepared to send to me.

That color combination is a little too bright for me

 
By: AnthonyTsai : January 2nd, 2016-11:00
But going back to getting a brand to make special order colored straps, I find it's very highly unlikely unless you have a huge group order backing your request. It's not economical to make a single or few colored straps. Rubber straps are made in the mas...