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If the warranty card/papers have no dealer
authorised address or stamp, then as with any other brand, the dealer won't help. Brands (any brand) maintains and endorses their dealer network for very obvious reasons: authenticity, quality control, and time since purchase. Authorized dealers are there to help maintain the brand. If your watch came from the grey market, there may be a reason for that. The fact that the guy you bought it from does not answer your calls is also cause for concern.
Caveat emptor I am afraid. At least your watch is genuine: I have heard of other cases where the watch was not! And that was a whole new nightmare.
I am sorry your experience of buying your first Richard Mille has been a bad one, but when buying any item on the second market, provenance is so important.
I can try and alert Richard Mille S.A. to your plight, but not sure what can be done.
Andrew H
Richard Mille Warranty Issues HELP!
Hi guys, so recently my RM010 is having issues with its power reserve, and the watch slows down, which I believe it needs to be service for the first time (overhaul&oiling). I bring the watch to my local Richard Mille's AD in Indonesia, and they insis...
Yes in a word!
I had problem with the self-wind on my 30 and one of my 28s. HK Boutique sorted both out after a bit of shouting and screaming. At one point they said 5 months for the 28 as they said they didn't have the tools to handle a 28 case in HK (ridiculous I know...
Sorry I forgot to add......
......are you saying the dealer name and location was not recorded on the warranty card? And if so, that is why they were refusing a warranty claim? They have become very strict on this given the number of forged certificates and indeed watches that have ...
omg
Screaming and Shouting?? OMG.. That's not good for business especially when they are selling something so exclusive. So sorry to hear this Roger... Hope they are all fixed now. Personally this will certainly make me press the "flush" button! Hahaha... HAG...
If the warranty card/papers have no dealer
authorised address or stamp, then as with any other brand, the dealer won't help. Brands (any brand) maintains and endorses their dealer network for very obvious reasons: authenticity, quality control, and time since purchase. Authorized dealers are there...
Thank you for all the responses
Thanks for all the responses guys, it is much much appreciated. I am just frustrated and I didn't know that it would end up like this. On the other hand, I honestly did not notice that it has to have an Authorized Dealer location and address, I thought th...
Unfortunate.
Unfortunate for sure, but hopefully you will get it back with a new lease of life fairly soon, and the bill will not be too high. Hopefully it will not tarnish your view of the brand too much.
RM Web Page
Sorry to hear about your RM10. I do hope your watch gets back to you soon. Could I suggest you go to the official RM web page and have a look at the opening warning notice. Again I do hope you get your watch back soon.
Thumbs up for RM SC
Hi guys, so I recently got an email from Singapore RM Service Centre, and they told me that my time piece will be serviced under warranty. It will takes 16 weeks for the servicing time. I hope to collect my time piece as soon as it reaches its accreditati...
Glad how things turned out
I suppose this is why people still buy direct from boutiques. I do feel you've treated RM a little unfairly in this matter though. I'm sure you had good reason to not buy direct from the boutique, but by doing so you're fully liable in making sure all the...
A kind gesture!
All the other respondents have echoed my sentiment. For every servicing horror story, I'd much rather read about Richard Mille acting on good will in a marginal case to assuage your feelings of buyer's remorse.