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Patek Philippe

Patek Philippe Sevice in General

 

Dje,

I understand your point on a complicated piece and as an owner, I would only want someone trained on their complicated movement to be servicing or repairing it.  My point is that when you take a time only (plus subsecond) movmenet and have a problem, any trained watchmaker can repair it.  Why bother taking the risk and expense of shipping the watch 2 times for that.  Also the turnaround time on a 3 day old complicated watch which broke recently of mine was 6.5 months.... they should refund my money or send a new one out immediatley... That is just no right.  Please dont get me wrong, Patek in my estimation is the finest of all watch companies but Customer Service when spending HUGE dollars should be #1 even after they have your money.

Joel


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In Need of Some Help Please for Parts

 
By: spillyj : July 17th, 2008-21:30
Hello all, I am looking for anyone who stocks parts on a more modern Patek Movement (caliber 215 PS). Is there a reason we as the public can not buy these parts and get them fixed by our own watch makers rather than sending the watch accross a country or ... 

Seriously

 
By: Dje : July 19th, 2008-01:57
Hi, I understand your point but I don't think there's any chance you'll find spare parts for modern Patek Philippe calibres out the official network. I'm not a specialist of legel matters but I think there are rules that allow makers to sell spare parts o... 

Patek Philippe Sevice in General

 
By: spillyj : July 19th, 2008-06:51
Dje, I understand your point on a complicated piece and as an owner, I would only want someone trained on their complicated movement to be servicing or repairing it. My point is that when you take a time only (plus subsecond) movmenet and have a problem, ... 

Interesting point and I feel your frustration....

 
By: WatchFan1 : July 22nd, 2008-17:26
...unfortunately, NO watch company will just start shipping parts to their customers without analyzing what is wrong with the watch (especially if it is under warranty). But yes, it is ridiculous to have something minor wrong with your new watch - have it...